Site Operations Manager - Flooring (Everett, WA)

Romanoff•Everett, WA

About The Position

ABOUT ROMANOFF RENOVATIONS: Romanoff Renovations is a nationally recognized and award-winning provider of flooring installation services for the nation's largest big-box retailer. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 36 offices located throughout the East and West coasts. We are proud to be named an industry trailblazer in innovation, service, and commitment to the community. WHO WE ARE: Good people do good for other people. To this end, everyone at Romanoff subscribes to a common set of values, housed under the simple premise of “ Do the Right Thing .” This is found in our passion to Commit to Excellence , Listen , Give Back , and show Respect for All . The spirit of our values can be felt throughout our work environment, in how we make decisions, how our teams interact, and how we go above and beyond to care for our customers and community. Also prevalent in our culture is a strong drive for innovation, with the aim of meeting our company’s overarching goal of Enhancing Lives. Coupled together, our culture is one of continuous growth, with a great deal of fun along the way. JOB SUMMARY The Site Operations Manager is responsible for executing assigned office production metrics, developing and managing a team of Operations Managers, and maintaining positive communication with customers. The Site Operations Manager is responsible for managing salaried and hourly associates in several locations for optimal performance. The position reports to the District Operations Manager (DSOM) and oversees a specified site location.

Requirements

Must have a valid driver’s license, reliable transportation, and possess vehicle insurance.
High School Diploma or Equivalent
Minimum 3 years of relevant experience
Strong verbal and written communication skills with the ability to communicate across all levels of the company
Strong customer service skills, ability to provide a positive and professional experience
Ability to lead teams to accomplish common goals
Ability to juggle competing priorities and adapt to unique situations.
Strong computer skills
Ability to travel to field offices, jobsites, and The Home Depot stores

Nice To Haves

4+ years of experience in a production environment and supervisory role building teams and improving teams
Background in floor covering and/or understands construction
Previous experience in residential construction a plus
Self-Starter and team player
Comfort with public speaking/teaching
Flooring installation knowledge and ability to complete minor repairs
Organized and detail-oriented
Ability to multitask
Ability to show empathy to customers and installers
Strong autonomous performer
Functions with a sense of urgency
Makes decisions with discernment, considering all sides
Ability to read diagrams and installation specs
Familiar with OSHA workplace regulations

Responsibilities

Oversee production in the assigned office to include: backlogs, aging report, and KPI’s
Ensure that the office is dispatching and resulting in a timely manner.
Ongoing recruitment performed
Ensure that pad and warehouse inventory are accurate and run efficiently.
Identify key areas of opportunity for improvement and work to develop self and the team with a focus on continuous improvement.
Assign duties and recurring tasks to appropriate roles to ensure the office is properly following SOPs and company established best practices.
Ensure office scheduling capacity is optimized.
Audit and count pad.
Build and sustain relationships with The Home Depot associates and DSM by meeting regularly and proactively communicating with DSM when a customer issue arises.
Visit local Home Depot stores regularly to ensure relationships are established.
Expedited care tickets are responded to immediately.
Work with THD and the customer for resolution.
Answer and respond to inquiries from the RCS.
Adherence to SOP.