Site Operations Manager - ATL1

EDC•Atlanta, GA

1d•Onsite

About The Position

Edged is a fast-growing provider of sustainable data centers and energy infrastructure, building and operating a global network of ultra-efficient, AI-ready data centers with waterless cooling for colocation, hyperscale, and build-to-suit customers. Their infrastructure platform is the first large-scale, global deployment of waterless cooling, transforming data center growth into a catalyst for sustainable development. Edged is backed by a deep proprietary technology stack, including renewable microgrid systems, ultra-clean generators, and waste-to-fuel solutions, designed for rapid deployment across Europe and North America. The North American division is a joint venture between a large private multinational corporation and an affiliate of Endeavour, a purpose-driven organization focused on breakthrough solutions in energy, water, and waste. The Data Center Site Operations Manager will be a vital member of the leadership team of the North American division of Edged Data Centers. This role requires experience leading data center operations focused on critical infrastructure, physical security, and network, with knowledge of large-scale data centers, including state-of-the-art electrical distribution systems, emergency generation, fire alarm/suppression, and site monitoring systems. The mission is to manage uptime and safety while leveraging maximum performance from suppliers, leading day-to-day planning, preparation, and field execution according to internal procedures. The ideal candidate is an agile, team-focused individual with proven professionalism, comfortable in a rapidly changing environment, trustworthy with confidential information, highly organized, self-motivated, possesses excellent communication skills, can think strategically, and works equally well independently as with a team. Edged fosters smooth operations by empowering people, providing autonomy and flexibility, encouraging constant open communication, and creating a culture of excellence, appreciation, trust, and respect.

Requirements

10+ years managing engineering or technical staff
5+ years project/program management
5+ years engaging internal or external customers and working directly with them to resolve issues
4+ years managing multi-year budgets
Solid and proven experience in the commissioning, acceptance and operation of mission critical systems.
Experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as power circuit installation and power monitoring.
Experience managing a change control environment
Advance in Microsoft Office 365
Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.
Ability to interpret industry data center standards, policies & methodologies.
Ability to improve performance management & critical awareness methods and implementation standards thinking out the box
Strong interpersonal, presentation and communication skills
Strong organizational skills and detail oriented
Ability to manage budgets and analyzing expenses
Ability to develop Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering system

Nice To Haves

ITIL v2/3/4 certification
CDCP certification
AOS certification

Responsibilities

Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems (electrical, mechanical and network) supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
Manages provisioning of data center services including colocation, connectivity, HAC services, deployment, and any additional services to be delivered to data center customers.
Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of periodic maintenance program and maintenance calendar.
Develop, implement, and audit local standard operating procedures, sequence of operations and maintenance standards to follow our standards and industry best practices.
Supervise local change management processes including the review and approval of all Procedures (MOPs, SOPs, EOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers.
Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements.
Confirm all vendors are qualified and adhere to our performance standards and scopes of work.
Act as primary technical and operational contact for data center customers - both as the technical lead and local point of escalation during emergency events and day to day operations.
Develop knowledge of customer's core business and the business function of the customer's local datacenter operation.
Manage technical and operational incidents, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis, and post event remediation.
Identify trends and analyze risks to articulate implications and impact to data center operations.
Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.
Management of expenses and all budget, forecast and report requirements by providing capital and expense requirements and justifications.
Support pre-sales process, including, but not limited to, conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with Edged standards and local requirements.
Support various accreditation initiatives.
Maintain compliance with local health & safety standards.