Site Operations Manager (Technical)

TekSynap•Pensacola, FL

1d•Onsite

About The Position

The Technical Services Site Manager is responsible for overseeing the performance and daily operations of all IT and Cybersecurity support services provided under the Navy Medicine Operational Training Command (NMOTC) contract. This position serves as the primary point of contact for the contractor and holds full authority to manage staff, resolve issues, and ensure contract compliance. We are seeking a Technical Services Site Manager to join our team on ITSS supporting Department of Navy. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Requirements

10 years of DoD/DoN industry IT experience or 15 years of general IT experience.
5 years of supervisory experience supporting IT systems under DoD governance or 7 years general supervisory IT experience.
Demonstrated experience managing distributed IT operations in a government or military environment.
Ability to manage personnel, schedules, and communications across multiple sites and stakeholders.
US Citizenship
Clearance requirement: Active Top Secret (T5 Investigation)

Nice To Haves

Preferred experience with Navy Medicine, DHA, NMCI, SIPR/NIPR networks, and MEDCOI environments.
Preferred familiarity with cloud computing services (IaaS, PaaS, SaaS) and Navy’s “Cloud First” policy.

Responsibilities

Lead and manage all contract activities related to technical services across NMOTC and its subordinate commands.
Serve as the principal liaison to Government stakeholders, ensuring clear communication and efficient operations.
Provide remote support during outages, including coverage on federal holidays or administrative closures.
Supervise IT support personnel and ensure compliance with DoD and Navy IT policies, cybersecurity standards, and procedures.
Ensure staffing coverage and quality service delivery at multiple CONUS locations, including Pensacola, San Diego, Groton, Fort Bragg, and others.
Support quality control and continuous process improvement initiatives across all technical service areas.
Respond to emergent service needs, coordinate corrective actions, and submit required reports and documentation.