Site Operations Assistant Manager, Park

VENU+•Doswell, VA

10d•Onsite

About The Position

The Site Operations Assistant Manager is responsible for overseeing the staff, daily operational activities, and business objectives for their area of operation. The Site Operations Assistant Manager has overall ownership for their assigned area and will work directly with the Site Operations Manager to set expectations for their team, deliver results that exceed expectations, and grow the business.

Requirements

Associate degree required, bachelor’s degree is preferred
2+ years of Leadership experience
Excellent communication, time management, planning and organizational skills
Proficient in Microsoft Office
Ability to work outdoors in a variety of weather conditions
Able to work a flexible schedule that includes weekends and/or holidays
Mechanically skilled, inclined, and oriented
Valid driver's license, clean driving record

Nice To Haves

bachelor’s degree is preferred

Responsibilities

Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining arcade and mobility equipment (strollers, electric convenience vehicles, wheelchairs), and lockers kiosks at our various customer sites in the region
Provides leadership and training to the service team on customer service, safety, and maintenance as well as policy and procedures
Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
Maintains compliance with all company and customers safety standards, monitors service team to ensure safe work practices are employed when servicing equipment and work areas are clean/orderly
Completes and manages budgets and costs associated with servicing and maintaining equipment at customer sites including preparing cost of goods sold budget and monthly reports, working with financial models and tools, and developing cost benefit analysis.
Prepares and forecasts labor plans for the year, monitors labor usage, and controls labor costs
Collaborates with customers to address any service issues or concerns timely, focusing on delivering excellent service as well as achieving and exceeding our service commitments
Ensures all customer deliverables are completed accurately and on time
Oversees a cashiering function to ensure the accuracy and timeliness of collections, deposits, and reports to prevent cash variances
Ensures that staff maintain a professional appearance by adhering to uniform policy
Exhibits skillful use of all types of tools used in maintenance activities
Promotes and increases the usage of lockers by customers
Partners with Human Resources to execute efficient recruitment, onboarding, performance management, and to communicate employee related changes timely and accurately
Performs other duties as assigned