Site Operations Assistant Manager, Park - Sea World San Antonio

VENU+ • San Antonio, TX

6d • $16 - $17 • Onsite

About The Position

At VENU+, work feels like play — but with purpose. As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world’s top destinations. From ScooterPals® Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact. If you’re seeking a career that’s dynamic, rewarding, and full of opportunity, you’ll find it at VENU+.

Requirements

• Associates degree required, Bachelor's degree is preferred
• 2+ years of Leadership experience
• Excellent communication, time management, planning and organizational skills
• Proficient in Microsoft Office
• Ability to work outdoors in a variety of weather conditions
• Able to work a flexible schedule that includes weekends and/or holidays

Responsibilities

• The Site Operations Assistant Manager is responsible for overseeing the staff, daily operational activities, and business objectives for their area of operation.
• The Site Operations Assistant Manager has overall ownership for their assigned area and will work directly with the Site Operations Manager to set expectations for their team, deliver results that exceed expectations, and grow the business.
• Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining arcade and mobility equipment (strollers, electric convenience vehicles, wheelchairs, and lockers) at our various customer sites in the region
• Provides leadership and training to the service team on customer service, safety, and maintenance as well as policy and procedures
• Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
• Maintains compliance with all company and customers safety standards, monitors service team to ensure safe work practices are employed when servicing equipment and work areas are clean/orderly
• Completes and manages budgets and costs associated with servicing and maintaining equipment at customer sites including preparing cost of goods sold budget and monthly reports, working with financial models and tools, and developing cost benefit analysis.
• Prepares and forecasts labor plans for the year, monitors labor usage, and controls labor costs
• Collaborates with customers to address any service issues or concerns timely, focusing on delivering excellent service as well as achieving and exceeding our service commitments
• Ensures all customer deliverables are completed accurately and on time
• Oversees a cashiering function to ensure the accuracy and timeliness of collections, deposits, and reports to prevent cash variances
• Ensures that staff maintain a professional appearance by adhering to uniform policy
• Exhibits skillful use of all types of tools used in maintenance activities
• Promotes and increases the usage of lockers by customers
• Partners with Human Resources to execute efficient recruitment, onboarding, performance management, and to communicate employee related changes timely and accurately
• Performs other duties as assigned

Benefits

• Flexible Time Off – Paid time off that grows with tenure, along with paid holidays.
• Health & Wellness Coverage – Comprehensive medical, dental, and vision plans.
• Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options
• And more!!

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees