Ypsilanti - Site Operations Analyst

General Motors•Ypsilanti, MI

7d•Onsite

About The Position

The Site Support Analyst provides hands-on technical support for IT hardware, software, and end-user services within the warehouse environment. This role ensures reliable operation of IT systems, resolves technical issues promptly, and supports business-critical processes by maintaining compliance with corporate IT standards.

Responsibilities

Hardware & Infrastructure Support Install, configure, and maintain IT hardware including PCs, laptops, printers, scanners, and mobile devices.
Perform routine hardware diagnostics and preventive maintenance.
Coordinate with vendors for hardware repairs and warranty claims.
Track and manage IT assets to ensure accurate inventory records.
End-User Support Provide first-level and second-level technical support for warehouse staff and remote users.
Troubleshoot issues related to operating systems, applications, and network connectivity.
Escalate complex issues to appropriate teams while maintaining ownership until resolution.
Document solutions and contribute to the knowledge base for common issues.
Operational Compliance & Security Ensure adherence to IT security policies and access control procedures.
Assist with software updates, patches, and antivirus deployments.
Support audits and compliance checks for IT systems and processes.
Collaboration & Communication Work closely with global IT teams to align site operations with corporate standards.
Communicate effectively with end-users to provide clear instructions and updates.
Participate in IT projects such as hardware refreshes and technology rollouts.