Site Medical Director, Pike Place Market

Neighborcare Health Career•Seattle, WA

11d•$118,435 - $220,563

About The Position

The Site Medical Director provides clinic site and program leadership to ensure that the care provided meets Neighborcare Health’s goals for quality, patient access and patient experience. They are responsible for provider hiring, orientation and training, performance management, and completion of annual individual learning conversations. In addition to clinical responsibilities, the Site Medical Director works with all members of the care team to provide quality patient care. This role will work in partnership and joint accountability with the site clinic administrator and work collaboratively with the other lead team members to achieve Neighborcare Health’s goals and follow its mission and guiding principles. The Pike Market Medical Clinic opened in 1978 by two grassroots activists to address the lack of access to health care in the area. The clinic operated in the back of the Motherlode Tavern with two exam rooms and a lab. The full medical clinic was built just one year later. The clinic joined the Neighborcare Health family in 2005 and continues to specialize in serving low-income patients in the Market community and downtown Seattle. "The Clinic", as it continues to be known to many patients today, primarily serves elderly, low-income community members and patients experiencing homelessness. Neighborcare Health at Pike Place Market provides a range of primary care health services for adults regardless of income or insurance. The clinic supports patients when they are ill and assists them to stay healthy with chronic condition management, regular check-ups, and health education. Team members also offer mental health care, substance use services, and connections to dental and social services including housing and food assistance. Nurse Practitioners are encouraged to apply.

Requirements

Ability to work in a high pressure, time-sensitive, and complex health care environment.
Ability to effectively work with individuals of varying ethnicities, socio-economic levels, varying languages, cultures and sexual orientations
Ability to work with patients that have substance or mental disorders
Ability to treat opioid use with medication assisted treatments
Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information
Experience working with interpreters in a medical setting
Demonstrate the ability to conduct discussions of a sensitive nature with staff and patients
Ability to build relationships while maintaining appropriate boundaries.
Ability to communicate effectively in person, email, and on the phone
Graduation from an accredited School of Medicine or Osteopathy
Completion of a Family Medicine or Internal Medicine residency
Licensed as a Physician (MD/DO), with the State of Washington or Licensed as a Nurse Practitioner with Washington State Department of Health
Current board certification (Family Medicine or Internal Medicine) as appropriate to credentials
Current BLS Certification
DEA License

Nice To Haves

Fluency in languages other than English
Insertion and removal of long-acting contraception
Experience with motivational interviewing skills
Experience prescribing buprenorphine or other treatments for opioid use disorders, including past completion of a buprenorphine waiver certification course or specific continuing education to satisfy the requirements for the DEA's Medication Access and Training Expansion (MATE) Act
Strong preference for experience both as a provider in direct patient care and experience in leading and supervising people and/or teams
Contraceptive Implant Certification
Bilingual in a language frequently used by patients
Experience prescribing buprenorphine or other treatments for opioid use disorders, including past completion of a buprenorphine waiver certification course or specific continuing education to satisfy the requirements for the DEA's Medication Access and Training Expansion (MATE) Act

Responsibilities

Hire, train and orient providers on clinical operations and functions
Provide ongoing coaching and support to providers and other clinical staff related to clinical medicine, workflow, and patient experience of care
Provide supervision to providers through direct interactions and/or chart review
Work to ensure the clinic team follow best clinical practices
Provide onboarding and ongoing mentoring for individual provider’s growth and development
Address individual provider safety or performance issues, develop improvement plans and coordinate with Clinic Administrator and/or the HR Team as needed
Monitor and communicate patient access data to providers in partnership with clinic administrator
Be a clinical champion for quality performance and quality improvement activities
Share clinic and individual quality and patient experience data with providers and clinic team
Participate in NeighborCare leadership meetings and leadership development activities
Address issues identified by team and collaborate with the site leads team as needed
Leads a team of support staff to assure services meet or exceed the expectations of patients, coworkers, the public, and community standards
Develop and implement clinic strategic goals and key performance indicators in alignment with Organizational strategic initiatives
Be on call two weeks a year, providing phone-based clinical care
Assist in credentialing of staff, trainees and volunteers
Provide patient centered preventative care as well as, diagnoses and treatment of acute and chronic conditions
Identify the need for referrals and provide overall care coordination in a team-based setting
Assure accurate and timely completion of all clinical records
Complete necessary paperwork for patient care. Such as, prior authorizations and communications with outside specialists in a team-based approach
Timely response to communications and test results
Provide feedback to appropriate teams and/or individuals when
Be on call two weeks a year, providing phone-based clinical support