Site Manger

Mental Health Association - Western MA•West Springfield, MA

11d•$22 - $22

About The Position

At MHA’s The Resource Center, we are dedicated to creating opportunities for independence for individuals who are survivors of an acquired brain injury (ABI) or are living with disabling medical conditions. The Site Manager plays a vital leadership role in ensuring that our member-driven, goal-oriented day program runs smoothly and compassionately. This position oversees daily operations, staff supervision, and individualized supports that empower members to regain independence, achieve personal goals, and actively engage in their community. The ideal candidate will be a motivated, compassionate leader with strong organizational and communication skills, committed to honoring each member’s individuality, strengths, and aspirations.

Requirements

Must have a valid driver's license, sufficient automobile insurance, an acceptable driving record, and a safe, reliable vehicle to utilize during work hours.
Must be at least 21 years old.
Must be able to pass a background and CORI check.
Ability to provide personal care to participants, including assistance with bathing, dressing, grooming, toileting, and mobility.
Minimum of six months of relevant experience; experience with individuals with brain injuries, mental health challenges, or developmental disabilities is preferred.

Responsibilities

Oversee daily operations and ensure smooth delivery of all program services.
Supervise, support, and mentor program staff to foster teamwork and professional growth.
Collaborate with members to develop and implement individualized service plans aligned with their goals.
Ensure all activities and interventions promote independence, inclusion, and personal growth.
Maintain compliance with agency policies, licensing standards, and regulatory requirements.
Facilitate a safe, welcoming, and engaging environment for all members and staff.
Coordinate with families, guardians, and community partners to enhance member outcomes.
Track program progress and outcomes, ensuring services remain relevant and goal-driven.
Manage scheduling, documentation, and reporting for program operations.
Promote MHA’s mission and values by modeling respect, compassion, and empowerment in all interactions.