Site Manager

Michigan Orthopaedic Surgeons PLLC•Royal Oak, MI

4h•Onsite

About The Position

The Site Manager is responsible for the day-to-day operations and clinical oversight of a high-volume, multispecialty clinic. This role supports an environment with multiple clinical providers, complex schedules, and integrated subspecialty services, ensuring seamless coordination between clinical and operational teams. The Site Manager ensures the clinic operates efficiently while maintaining high standards of patient care, staff performance, and provider support. Serving as the on-site leader, this role is accountable for staffing, scheduling, training, policy adherence, clinical workflow execution, and clear communication across disciplines. The Site Manager provides active oversight of clinic operations, promotes best clinical practices, identifies workflow or care-delivery gaps, and partners with providers to support safe, timely, and high-quality patient care. This individual must be consistently present, organized, and decisive, with the ability to manage a fast-paced environment and balance multiple competing priorities.

Requirements

High school diploma or GED required.
Associate’s degree required.
Minimum 5 years of healthcare experience, with 2+ years in a leadership role.
Proven track record of managing multi-site (multi-specialty) teams and driving operational outcomes.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Directly supervises Medical Assistants, Front Desk Staff, X-ray Techs, Scribes, and other support personnel.
Maintains full accountability for scheduling, coverage, timecard approval, and time-off management.
Leads real-time coaching, 1:1s, team huddles, and formal performance evaluations.
Manages performance improvement plans, verbal and written warnings, and escalations in coordination with HR and the Regional Manager.
Maintain clinic flow, provider support, and room utilization.
Troubleshoot operational issues as they arise.
Assign daily staff roles based on patient volume and provider needs.
Enforce workflows and monitor task completion.
Facilitate team huddles and provider check-ins.
Escalate unresolved issues to the Director.
Use standard communication tools (Teams, email, trackers) to ensure follow-through.
Provide clear documentation and timely updates.
Ensure staff readiness for clinical care.
Resolve patient complaints professionally and promptly.
Respond to provider needs for staffing, supplies, or coordination.
Monitor throughput and service standards.
Serve as the primary onsite contact for all facility-related needs.
For owned sites, coordinate directly with the contracted maintenance team to address repairs, upkeep, and general building operations.
For leased sites, act as the tenant liaison with building management to report issues, follow up on open requests, and ensure timely resolution.
Monitor site condition regularly and escalate unresolved facility concerns to the Director.
Enforce HIPAA, OSHA, infection control, and clinic safety protocols.
Complete safety logs and ensure staff training is current.
Report incidents and assist in corrective actions.
Monitor and order clinic and office supplies.
Prevent overstocking and reduce waste.
Track inventory and vendor activity.