Site Manager - New York

Vanna Health•New York, NY

13h•$105,000 - $115,000•Hybrid

About The Position

Vanna Health is seeking an experienced operator to launch and manage our services in New York City. This role will be responsible for overall success and performance of our NYC operation, including driving member engagement, improving operational outcomes, building partnerships with community organizations, and establishing a high-performing team culture across all 5 boroughs. The Site Manager will ensure a high standard of operational excellence and will work closely with Clinical and Technology leadership to identify opportunities for continuous improvement across the entire organization. We are looking for someone who is able to collaborate across all teams at Vanna, manage client and partner relationships, and who has the ability to look forward and plan ahead for future growth and business development opportunities. This role is perfect for someone who is passionate about solving complex, systemic problems in healthcare and believes in the ability to foster meaningful change in members’ lives through person-to-person engagement and clinical best practices, combined with innovative technology. This role will be hybrid based on program needs (team meetings, 1:1 meetings, etc may be in-person). The Site Manager is responsible for leading and overseeing a fully remote team of coaches responsible for member outreach, enrollment, engagement and care coordination activities. This role ensures operational consistency, accountability and performance across a geographically dispersed workforce within New York City. The Site Manager establishes structure, communication and oversight necessary for a high performance remote team. This includes monitoring daily operational activity, supporting staff through virtual coaching and supervision, ensuring adherence to program workflows, and maintaining strong engagement and culture within a remote environment.

Requirements

Experience working and scaling a high growth services organization
Comfort managing to numbers–this role requires understanding Vanna’s key performance metrics and leading the team to meet those metrics
Experience managing cross-functional implementations of new projects from start to finish
5+ years of people management experience providing mentorship, feedback, and professional development for direct reports
2+ years of remote people management
Strong ability to manage performance and address challenges directly and constructively
Comfort operating in ambiguity and building processes in a fast-paced, early-stage environment
Experience working in the healthcare industry involving complex physical and behavioral care, including SMI (serious mental illness)
Experience supporting programs tied to quality measures and utilization reduction
Tech-comfortable; able to use digital tools to stay organized, communicate effectively, and support day-to-day operations
Located in NYC area
Bachelor’s degree required for external candidates. Internal candidates without a degree may be considered if they have a proven track record of successful performance and relevant experience within the organization

Nice To Haves

Experience with Medicaid
Experience providing community and home-based care
Experience collaborating with clinical and software development teams
Past entrepreneurial experience such as operating at an early stage company or pursuing your own idea

Responsibilities

Ensure consistency and excellence in the delivery of Vanna's services to our members which include but are not limited to assertive community outreach, member centered engagement, coordination of comprehensive health care needs, and connecting members to care providers and necessary resources for wellbeing
Ensure that Vanna’s NYC operation meets its business objectives, including key performance indicators and overall budget
Monitor daily team activity through operational dashboards and tools
Track productivity indicators such as:
Outreach attempts
Enrollment conversion
Member engagement and satisfaction
Documentation
Caseload activity
Hire great people to grow our talented team of coaches, and ensure their success and continued growth
Manage coaches and provide mentorship and feedback
Identify operational gaps and implement solutions to improve efficiency and outcomes
Work with the clinical and technology teams to continually improve Vanna’s internal processes and the quality care for all members; proactively look for opportunities to improve our services.
Build relationships with health system clients and community partners, ensuring high quality communication and establishing positive long-term relationships