Site Manager - Niles Cortland (Howland)

Mr. Magic Car Wash•Warren, OH

9d•$45,000 - $57,000

About The Position

As a site manager, you will play a critical role in managing and enhancing the performance at one of our car wash locations. You will be responsible for ensuring operational efficiency, maintaining high service standards, increasing customer base through membership sales, and driving team performance at the site. This is an exciting opportunity for a strategic leader with a passion for excellence and a proven track record of managing teams and driving sales growth. - About Mr. Magic Car Wash: Mr. Magic is an express-tunnel car wash brand serving Pennsylvania, West Virginia, and Ohio. Our five-minute washes and advanced equipment have been making customers smile since 1959. Mr. Magic is growing fast, which means that there are lots of opportunities for you. We are a company that cares. Throughout our communities, we find so many ways to make a positive impact. We care about your car, giving it the best wash consistently to keep it looking great and running strong. We care about your family feeling proud of the cars in your garage. We care about our family, ensuring that every teammate is respected, supported, and appreciated. We care about our community by supporting vital organizations, schools, and teams with fundraising efforts. We care about the quality of our wash being superior to any car wash not named Mr. Magic. We care about the value we provide in delivering a clean, shiny wash every time. We care about our reputation, as we’re a family-first company in our communities. We care about the trust you place in us with one of your most expensive and important investments. We care about the loyalty we forge that spans generations in the same family. We care about you, as we love to catch up, laugh, and interact with you with every visit. We care about the way you feel renewed every time you exit the tunnel of Mr. Magic.

Requirements

Ownership mentality: takes responsibility for how your wash is performing and adjusts
Coach first, boss second; develops the crew instead of micromanaging
Strong leadership abilities with a proven track record of team development and performance management.
Ability to train, lead, and motivate a sales team
Comfortable juggling multiple tasks at once
Cool head in equipment or customer crises; solves, then documents and reports
Exceptional customer service skills with a commitment to delivering a superior customer experience.
Proficiency in budget management, financial analysis, and cost control.
Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
Outstanding verbal and written communication skills.
Must be able to stand, bend, and lift throughout your shift
High School Diploma, GED, or equivalent
3+ years of supervisory/management experience
1-2 years of customer-facing sales or sales management experience
Valid State Driver's License
Reliable Transportation
Open Availability

Responsibilities

Oversee daily car wash operations, including staff management, customer service, equipment maintenance, and financial performance.
Hire, train, and supervise a team of car wash attendants to ensure exceptional service and professionalism.
Drive sales performance by creating plans or implementing existing plans to increase the membership base
Implement/follow operational policies and procedures to optimize efficiency and profitability.
Monitor and maintain car wash equipment to ensure safe and effective operation.
Manage inventory levels of supplies and chemicals to ensure timely replenishment and optimal stock levels.
Deliver exceptional customer service by promptly addressing customer concerns and resolving issues.
Ensure compliance with all health, safety, and environmental regulations.
Analyze sales dashboard and adjust operations to meet business goals and budgets.
Stay up-to-date with the latest car wash technology, techniques, and best practices.
Maintain regular communication with the district manager, keeping them informed of all operations, providing updates, making strategic recommendations, and ensuring ongoing collaboration.