Site Manager

Friendship Place • Washington, DC

4d

About The Position

The Brooks Program provides short-term housing services to families experiencing homelessness in the District of Columbia. The site manager will oversee the Brooks extension/satellite location in SE, DC. The program will house approximately 18 families and will operate under the Housing First model, emphasizing rapid placement into housing without preconditions. The program incorporates best practices to ensure that participants transition from short-term family housing to independent, permanent housing within 120 days.

Requirements

• The site manager must have a master’s degree in a Human Services or related field. In lieu of a master’s degree, the site manager must have a bachelor’s degree and five years’ experience in the Human Services field or a related field.
• The site manager must have professional knowledge of the theories, principles, techniques, and practices of social service delivery systems.
• He/she must have a minimum of four years of professional supervisory and/or managerial experience in human services delivery.
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training.
• Valid driver’s license and current auto insurance.
• Understanding of adult rehabilitation services and a person-centered approach
• Experience working with individuals experiencing chronic homelessness
• Experience with addictions, mental health, and co-occurring disorders
• Ability to work in a culturally diverse environment
• Ability to work as a team player
• Strong commitment to mission, including racial equity and social justice
• Strong written and verbal communication skills
• Strong organization skills and attention to detail
• Ability to work well under pressure and prioritize tasks in a fast-paced dynamic environment
• Solid decision-making and problem-solving skills
• Strong knowledge of human development, empowerment, and solution-focused principles
• Understanding of evidence-based practices in case management services, homeless services, trauma-informed care, Housing First, and recovery-oriented services.
• Experience with families, youth, and housing systems
• Experience with additions, mental health, and co-occurring disorders
• Proficient in Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.)
• Strong commitment to mission, organizational core values, including racial equity, social justice, and cultural competency/sensitivity.
• Excellent Customer Service
• Ability to create a familial and nurturing environment among staff and participants; experience with leading and motivating teams.
• Integrity, tenacity, positive attitude, mission-driven, and self-directed with alignment to FP’s mission
• Must have reliable transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver's license.

Nice To Haves

• Experience with Customer Assessment, Tracking and Case History (CATCH), and Homeless Management Information System (HMIS) is a plus.

Responsibilities

• Provide overall supervision, instructive mentorship, coaching and guidance to staff including programmatic supervision.
• Provide direct day to day supervision and performance management of two Case Manager
• Ensure best practices and participant centeredness are being always utilized by Case Managers and Residential Aid staff.
• Ensure effective collaboration with external agencies providing services to participants, including community agencies, government agencies, etc.
• Participate in multidisciplinary meetings, contract meetings (Family CAHP system, weekly housing meetings, monthly DHS case conferencing meetings, monthly Case Manager Supervisor, Best Practices meetings, etc.)
• Ensure the proper recording of entries, exits, reasons for leaving, destinations, universal data elements, housing move in date, disabilities sub-assessment within HMIS and Step Tool
• Leads the team in collaborating with the program’s assigned TANF Vocational Development Specialist to ensure residents are fully connected TANF benefits
• Demonstrate empathy and flexibility in responding to participants’ needs and requests.
• Maintain individual personnel files for employees working on HCA to include references, certifications, trainings, evaluations, and allegations of misconduct
• Ensure services are accessible and offered to clients as needed by public, private, or community partners: physical health care, mental health care, substance abuse/recovery services, education/life skills, legal services and employment services
• Ensure a daily log and offline unit report maintained to record all shelter activities and information
• Participate in management meetings and contribute to planning clinical group supervision sessions, team trainings, retreats, and strategizing other programming for the team.
• Complete administrative program management responsibilities for the team, including monthly and quarterly reports, other modes of measurement and evaluation of the program, and other administrative tasks as assigned.
• Reviews and oversees residents requests for nights out and curfew extensions each week
• Ensure the timeliness of documentation, UIRs, comprehensive case notes, detailed Housing Stabilization and Exit Plans, assessments, and other reports in the appropriate database system
• Conduct intakes and assessments to determine the strengths, barriers, eligibility, and goals of families
• Ensure the connection and timely referral relevant service providers, including primary care providers, DBH (Mobile Crisis & CHAMPS), CFSA, domestic violence services, etc.
• Collaborate professionally with external agencies and supportive networks providing services to participants within the restraints of HIPPA to further the goals identified by the families
• Attend at least two required TCP trainings per month
• Perform all other duties as assigned.

Benefits

• We offer an excellent benefits package including low-cost health insurance, health reimbursement, and flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees