Site Manager

Flagship Facility Services•Clearwater, FL

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. 6500065000 Job Summary As a representative for our company, you will take ownership of accounts and grow them to their full potential. Duties will vary from assisting with customer inquiries to managing employees’ onsite to helping maintain long-term customer relationships. Job Description Essential Functions Manages the day-to-day operations of the field crews in their performance of contractual and extracontractual work. Ensures the inventory of supplies, materials, and equipment is adequate to meet current and foreseeable requirements. Collaborates with the Vice President of Operations to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the company. Motivates and leads a high-performance team; attracts, recruits and retains required members of the team not currently in place; provides mentoring. Fosters a success-oriented, accountable environment within the company. Work closely with the Vice President of Operations to accomplish the goals and objectives. Participates in administering company policies, directing and coordinating all activities to develop and implement long range goals and objectives to meet business and profitability growth objectives. Manages policy in the areas of quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls and performance measures. Reviews analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives. Confers with VP of Operations and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions. Oversees key projects, processes and performance reports, data and analysis. Supervise management of in-house and outside personnel. Conducts regular training sessions for employees on job procedures and safety. Ensures all supplies, materials, and work performed meets the quality standards set by the company. Conducts regular meetings with field supervisors to review ongoing work, procedures, problems, etc. Conducts job-site visits/inspections as necessary to ensure company quality standards are maintained. Maintains the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control. Evaluates the performance of those employees reporting to him/her at least semi-annually based on the standards of performance included in the position description, and discuss the evaluation with the employee. Attends the orientation meeting with new customers and the sales representative to ensure the customer and Flagship Facility Services; mutually understand and are in agreement as to the services to be provided. Meets with the customer, in person or by telephone, on a regular basis to ensure the customer’s needs are being met, and to solicit additional work outside the contract. Reviews labor and material charges upon completion of any extra-contractual work performed prior to submission to the VP of Operations for job costing. Develops potential customer lists through canvassing and community contacts. Any other related duty as directed by the Vice President of Operations.

Requirements

Ability to communicate effectively and professionally with employees, peers, executive leadership, customers, vendors and others
Must have excellent internal and external customer service skills
Ability to work well with others and motivate people
Industry knowledge
Proficiency with Microsoft Office on a Windows PC
Ability to master proprietary software used in business operations
Strong understanding of current best practices and processes with a real world understanding of how to integrate for bottom line operating results
Ability to work independently and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent written and verbal communication skills
Knowledge of proper use of equipment, materials and supplies used in maintenance work
Ability to adjust to a fluctuating operations volume, and the pressures of a time sensitive delivery schedule
Prior management experience in a building maintenance industry or service industry and implementation of new technology and process into the work environment
Experience working in a fast pace corporate office setting
Authorized to work in the U.S.

Nice To Haves

Bi-lingual English/Spanish preferred

Responsibilities

Manages the day-to-day operations of the field crews in their performance of contractual and extracontractual work.
Ensures the inventory of supplies, materials, and equipment is adequate to meet current and foreseeable requirements.
Collaborates with the Vice President of Operations to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the company.
Motivates and leads a high-performance team; attracts, recruits and retains required members of the team not currently in place; provides mentoring.
Fosters a success-oriented, accountable environment within the company.
Work closely with the Vice President of Operations to accomplish the goals and objectives.
Participates in administering company policies, directing and coordinating all activities to develop and implement long range goals and objectives to meet business and profitability growth objectives.
Manages policy in the areas of quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls and performance measures.
Reviews analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.
Confers with VP of Operations and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
Oversees key projects, processes and performance reports, data and analysis.
Supervise management of in-house and outside personnel.
Conducts regular training sessions for employees on job procedures and safety.
Ensures all supplies, materials, and work performed meets the quality standards set by the company.
Conducts regular meetings with field supervisors to review ongoing work, procedures, problems, etc.
Conducts job-site visits/inspections as necessary to ensure company quality standards are maintained.
Maintains the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control.
Evaluates the performance of those employees reporting to him/her at least semi-annually based on the standards of performance included in the position description, and discuss the evaluation with the employee.
Attends the orientation meeting with new customers and the sales representative to ensure the customer and Flagship Facility Services; mutually understand and are in agreement as to the services to be provided.
Meets with the customer, in person or by telephone, on a regular basis to ensure the customer’s needs are being met, and to solicit additional work outside the contract.
Reviews labor and material charges upon completion of any extra-contractual work performed prior to submission to the VP of Operations for job costing.
Develops potential customer lists through canvassing and community contacts.
Any other related duty as directed by the Vice President of Operations.