Site Manager, Dashmart

DoorDash USA•Minneapolis, MN

About The Position

DashMart is part of the New Verticals division with DoorDash, and we are a local fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high-quality delivery. About the Role In this role, you’ll manage a 5-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers. You’re excited about this opportunity because you will… Lead: Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+). Set your team up for success to work safely and productively. As a leader, you will be responsible for building a strong, positive culture and will be accountable for driving strong employee satisfaction scores. You’ll partner with your Shift Leads to effectively delegate daily tasks and ensure high performance from your team. Own: You will own the day-to-day operations of one of our DashMart warehouses, and in some locations, includes preparing food in a light-prep kitchen, ensuring the site processes run smoothly, efficiently and safely. You’ll own scheduling and be responsible for managing a labor budget. You will be responsible for ensuring your warehouse meets site-level metric goals. Delight customers: Lead your team in providing our customers with the best possible experience on each and every order. You will be responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including our inventory and training teams to provide your team with the tools and resources to achieve this goal. Strategize: Use data to identify pain-points or areas of inefficiency within our warehouse and current processes. Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.

Requirements

You have 3+ years’ of team leadership experience in high volume operations (retail, grocery, hospitality, fulfilment, logistics or operations) with a track record of developing people and delivering results.
You’re a proven leader. You have managed high-performance teams of 10+ employees
You act like an owner. You do what it takes to support a 24/7 business across multiple shifts. You’re excited to have ownership over a new and rapidly growing business.
You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking
You’re unafraid of ambiguity. Rapid change and learning are exciting to you, and you thrive in ambiguous, startup environments
You’re analytical. You let data win arguments. You are a data-first problem solver, and you have experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables.
You have a college degree, or relevant professional work experience
You have flexibility in your schedule. As the leader of the site, you will need to ensure your team and the site is fully supported, requiring some late-night and weekend availability.

Responsibilities

Lead: Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+). Set your team up for success to work safely and productively. As a leader, you will be responsible for building a strong, positive culture and will be accountable for driving strong employee satisfaction scores. You’ll partner with your Shift Leads to effectively delegate daily tasks and ensure high performance from your team.
Own: You will own the day-to-day operations of one of our DashMart warehouses, and in some locations, includes preparing food in a light-prep kitchen, ensuring the site processes run smoothly, efficiently and safely. You’ll own scheduling and be responsible for managing a labor budget. You will be responsible for ensuring your warehouse meets site-level metric goals.
Delight customers: Lead your team in providing our customers with the best possible experience on each and every order. You will be responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including our inventory and training teams to provide your team with the tools and resources to achieve this goal.
Strategize: Use data to identify pain-points or areas of inefficiency within our warehouse and current processes. Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program