Site Manager

Securitas Inc.-posted about 2 months ago
Full-time • Entry Level
South Bend, IN
5,001-10,000 employees
Administrative and Support Services
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Serves as a professional, friendly and informed first point of contact for all incoming site employees and visitors. Acts as the site resource for client and visitor requests and services. Performs access control to ensure compliance with company requirements and standards. Additional site-specific security or administrative services as required for the site. Distinguishing Characteristics: Professional appearance and ability to multitask with numerous executive customers and visiting representatives.

  • Ability to focus on all incoming Guests, Visitors and Employees with an outstanding professional, interpersonal and hospitable greeting.
  • While greeting and processing visitors, assure compliance with all customer access control procedures.
  • Guests/customers should be greeted while standing, offering accommodating and quality service. You are the reflection of the Corporation you are representing.
  • Offer hospitality by letting the visitor/guest know the services you can assist with during their visit with the Corporation. Whatever is necessary to make each person feel they have been treated with the most professional, warm and courteous welcome.
  • While welcoming your visitor, sign them into the registration book with the submission of a Photo ID, Passport or Driver's License.
  • Offer customer focus and detail services that are available to visitors to make their time spent at the corporation a quality, lasting, and memorable experience.
  • Be familiar with all conference rooms. Provide an up to date schedule of conference rooms and reserved room information, along with availability.
  • Assure the common areas around your space are well maintained and ready for guests.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
  • Associates degree or 2+ years quality customer service or related training or equivalent combination of both.
  • Ability to obtain a US Government Secret Security Clearance (If applicable)
  • US Citizen/Person
  • Advanced experience in MS Office
  • Possess excellent interpersonal skills, project a professional appearance, outgoing and energetic personality.
  • Strong belief in customer service and professionalism.
  • Self -motivated, Self-starter. High energy individual that likes challenges and thrives in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Must be at least 18 years of age.
  • Must have a reliable means of communication (i.e., pager or phone).
  • Must have a reliable means of transportation (public or private).
  • Must have the legal right to work in the United States.
  • Must have the ability to speak, read, and write English.
  • Must have a High School Diploma or GED. If not, must be willing to complete the GED program within six months.
  • Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
  • High School Diploma or G.E.D
  • 2+ years quality customer service or related training or equivalent combination of both.
  • May be required to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers and/or authorization for training Security Officers.
  • Knowledge of or ability to learn security operations and procedures.
  • Knowledge of or ability to learn concierge standards and procedures.
  • Ability to carry out instructions furnished in written, oral, or diagrammatic form.
  • Ability to be an effective team member.
  • Ability to maintain professional composure when dealing with unusual circumstances.
  • Courteous telephone manner.
  • Ability to adapt to changes in the external environment and organization.
  • Ability to write routine correspondence, including logs and reports.
  • Ability to use personal computer including word processing and data entry.
  • Good organizational skills.
  • Ability to provide exceptional quality customer service.
  • Excellent interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
  • Knowledge of standard office procedures and practices.
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