Site Manager – Residential Services (Full-Time)

Our House, Inc.•Livingston, NJ

36m•$48,000 - $55,000

About The Position

At Our House, Inc., our mission is to provide healthy, stimulating, and inclusive environments for individuals with intellectual and developmental disabilities (IDD). Through community residences, employment services, innovative day programs, and social opportunities, we empower people to live meaningful, productive, and independent lives. This position is designed for experienced residential leaders who are ready to oversee program operations, staff supervision, compliance, and quality assurance while maintaining a person-centered home environment. The Site Manager is responsible for the overall operation, leadership, and compliance of a residential program serving adults with intellectual and developmental disabilities. This role oversees staff performance, resident care, regulatory compliance, budgeting, and quality assurance, while also providing direct care support when needed. The Site Manager serves as the primary leader of the home and works closely with the Area Director, HR, Quality Assurance, and external partners to ensure high-quality services aligned with Our House, Inc. and Division of Developmental Disabilities (DDD) standards.

Requirements

Valid driver’s license with an insurable driving record and ability to pass a Motor Vehicle Record (MVR) check with minimal violations
Must have reliable transportation to and from work and be comfortable driving agency vehicles
At minimum, a high school diploma, GED, or foreign equivalent
Must be 21 years of age or older
Demonstrated experience in residential services, group home management, or supervisory roles within IDD or human services settings
Ability to respond to site emergencies and make sound decisions under pressure
Ability to attend and successfully complete required paid training and maintain annual recertifications
Strong computer skills, including electronic documentation systems, email communication, and report preparation
Ability to provide professional references
Ability to assist residents with mobility and personal care when needed
Lift/Force Requirements: Constant 10 lbs | Frequent 25 lbs | Occasional 50 lbs
Strong leadership, judgment, organizational, and problem-solving skills
Ability to work independently while managing multiple priorities

Responsibilities

Ensure direct care staff provide services aligned with residents’ goals, objectives, behavior plans, and Individualized Habilitation Plans (IHP/ISP/ELP)
Supervise, train, and evaluate residential staff; conduct orientation, assign duties, approve timekeeping, and administer corrective action as needed
Build staff potential through coaching, feedback, and development
Make staff promotion, transfer, and demotion decisions in collaboration with the Area Director and HR
Serve as program on-call for staffing and program-related issues and provide coverage when necessary
Hold monthly staff meetings and ensure residents participate in weekly house meetings
Ensure medication administration complies with Our House, Inc. and Division of Developmental Disabilities (DDD) policies and procedures
Meet monthly with pharmacy to review and approve medication deliveries
Oversee residents’ medical care, appointments, and follow-up in accordance with OHI policy
Observe residents for health concerns and respond appropriately to medical needs
Maintain residents’ daily records and documentation in approved electronic systems
Develop, maintain, and update electronic client records and household files
Set annual residence goals with the Area Director and ensure timely completion
Meet with licensing inspectors and correct deficiencies promptly
Attend monthly supervision with the Area Director and address identified areas for improvement
Attend monthly Manager Meetings
Assist with policy revisions, train staff on updates, and report personnel matters to HR
Manage resident funds in compliance with Medicaid and agency guidelines
Oversee budgeting, spending, and financial documentation for the residence
Manage staffing schedules, documentation logs, activity planning, reports, maintenance coordination, and resident meetings
Submit monthly client attendance reports by the 1st of each month
Track resident overnight stays to ensure compliance with residential regulations
Develop resident goals with the Interdisciplinary Team through IHP, ISP, or ELP processes
Meet quarterly with DDD Case Managers for resident audits
Communicate with residents’ employers and day programs to monitor progress and participation
Cooperate fully with inspections or investigations conducted by Our House, Inc., Medicaid, or the Division of Developmental Disabilities
Report all incidents to Quality Assurance according to OHI and DDD policies
Maintain responsibility for the overall safety and well-being of residents
Monitor residence operations to ensure compliance with OHI Standard Operating Procedures, DDD Manual of Standards, and Medicaid requirements
Incorporate OHI philosophy into all aspects of program operation and staff training
Monitor resident progress toward IHP/ISP/ELP goals through monthly reporting
Identify and address residents’ individual needs (physical, psychological, social, religious, civil, legal, and financial)
Identify community resources and support residents in accessing them
Act as a special advocate for individual residents as needed
Transport residents using agency vehicles to appointments, shopping, and recreational activities
Provide hands-on support with activities of daily living when necessary
Train and support direct care staff in appropriate care techniques based on resident needs
Respond to site emergencies, staffing issues, and program concerns as needed
Work scheduled shifts and additional coverage when required
Respond promptly to calls, emails, texts, and other communications related to incidents and employee relations using the agency-provided work phone