Site Manager

GCA Services Group • Kent, WA

251d • $78,000

About The Position

The Site Manager position at ABM involves working closely with the Project Manager to develop work plans that ensure timely and cost-effective service delivery while meeting contract provisions. The role requires regular communication with customers to address inquiries, resolve complaints, and promote customer retention. The Site Manager is responsible for keeping the Project Manager informed about the status of work and any potential issues, as well as increasing billable services and enhancing customer value. Additionally, the position involves supervising frontline personnel, determining training needs, and enforcing company policies through mentoring and coaching.

Requirements

• Bilingual (Spanish/English) a plus.
• 1-2 years of Supervisor experience.
• 1-2 years of customer service experience.
• Working knowledge of janitorial equipment.
• Working knowledge of OSHA required processes.
• Intermediate level of Microsoft programs.
• Valid State Driver's License for business travel.
• A passion for serving others and helping others to succeed.
• Excellent personal organization skills and exceptional planning skills.
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.
• Excellent verbal and written business communication skills.
• Excellent relational skills and experience dealing with union environment.
• Understanding of the service industry practices, process and trends.

Responsibilities

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
• Provide customer with information regarding additional services available at ABM.
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
• Maintain regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
• Keep Project Manager informed of business issues impacting effectiveness of project; promptly escalate serious issues to Project Manager.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services.
• Report accidents and property damage in an accurate and timely manner.
• Work closely with frontline personnel to meet customer requirements; determine training requirements and identify sources to meet training and development needs.
• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
• Understand applicable union contracts and develop effective working relationship with local labor unions.
• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Benefits

• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services