Print & Mail Operations Manager

Meta•Holyoke, MA

12h•$25 - $26•Onsite

About The Position

Accountable for daily operations of a small to medium site while managing a small team. Oversees services including copy, courier, managed print, hospitality, imaging, and mail. Ensures service excellence, customer satisfaction, and operational efficiency while supporting staff development and performance management.

Requirements

High school diploma or GED required
3–5 years of related (B2B/technical) experience; 2+ years supervisory preferred
3–5 years of customer-facing experience
Strong problem-solving, communication, and organizational skills
Proficiency in Microsoft Office (O365)
Ability to present to medium-sized groups and manage competing priorities
Technical aptitude with print/mail operations and related tools
Ability to stand, walk, bend, and lift up to 50 lbs
Valid driving capability required
Must pass background check, drug screening, and provide required health/vaccination records
Business casual dress (comfortable shoes, khaki-style slacks, polo/button-down shirts)

Responsibilities

Manage daily site operations, balancing multiple priorities and ensuring smooth workflow
Supervise, train, coach, and evaluate staff; conduct performance management and employee counseling
Align staffing with production needs and maintain labor and quality control targets
Ensure achievement of service level agreements, audit standards, and deadlines
Apply service excellence tools to improve operational quality and efficiency
Maintain regular customer communication, feedback collection, and satisfaction surveys
Prepare and deliver reports, presentations, and business reviews
Manage print/mail operations including end-of-month volumes, USPS accounts, and invoicing
Identify service gaps and adjust processes to meet client and operational requirements
Coordinate with internal teams on pricing, orders, and service delivery
Foster a positive work culture and recognize employee performance