Site Manager, Outpatient Behavioral Health

ChristianaCare • Wilmington, DE

122d

About The Position

ChristianaCare's Medical Group is looking to hire a Full Time Site Manager to support our Behavioral Health Service line. This collaborative and results-driven leader will provide operational oversight for multiple ambulatory Behavioral Health sites, managing a team of 21 direct reports. The role supports 50-60 providers and offers opportunities for professional growth and expanded responsibilities. Additionally, this individual will serve as backup support for the Cecil and Project Recovery practices. The Site Manager is responsible for supervising ambulatory practice support caregivers and ensuring that the daily activities and workflows of their clinics and programs are being followed. They will provide front-line direction and problem-solving, serves as the first accountable leader when expectations are not being met, and provides assistance and support to the team to create an environment for caregivers to provide high quality care to their patients. Strong EMR (Soarian, Cerner & Powerchart) experience, preferred.

Requirements

• High School diploma required.
• Associates Degree preferred.
• 2 years of office practice experience required; supervisory experience preferred.

Nice To Haves

• Strong EMR (Soarian, Cerner & Powerchart) experience.

Responsibilities

• Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers (ie MAs, OOAs, RNs)
• Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OOAs, RNs)
• Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns
• Ensures that clinic staffing is in place to support the activities and services within their assigned clinic(s) and services.
• Addresses caregiver staffing gaps by securing and redeploying caregivers as needed.
• Notifies providers of changes in staffing and the actions being taken to restore staffing levels.
• Monitors and coach's non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.
• Conducts daily charge and cash reconciliations in accordance with established policies and procedures.
• Ensures that supply levels are maintained to support the activities of the clinic.
• Responsible for planning and leading monthly clinic meetings with all non-provider caregivers to share results, celebrate successes, obtain feedback and ideas, address questions and concerns, and provide updates and notifications.
• Supervises and trains non-provider caregivers on daily cash handling and copay collections per established policies and procedures.
• Approves all caregiver timecards as assigned.
• Performs other duties as required.

Benefits

• Health insurance
• Paid time off
• Retirement
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Education Level: High school or GED