Site Management Admini

Rochester Regional Health

1d • $22 - $24 • Hybrid

About The Position

The Site Management Administrator (SMA) is responsible for ensuring client satisfaction by providing exceptional service through a consistent customer-centric approach, with a focus on precision delivery and flexibility to meet customer expectations. The SMA supports both the Project Team and Clinical Trials Investigator sites from study set-up through to study close-out, and all ongoing studies with tasks as needed and defined by the Project Team or ACM client.

Nice To Haves

• Bachelor’s Degree in preferred in health care or a scientific concentration
• Experience from laboratory and/or highly regulated environments
• Proficiency with desktop publishing, word processing, and ACM LIS & LIMS systems and reporting tools
• Excellent verbal and written communication skills.
• Able to effectively influence others, work in a team environment, and to collaborate across lines of business and functions.

Responsibilities

• Supports the issue and QC of Alert notifications.
• Supports site day-to-day activities with answering incoming phone calls and emails, issuing on-demand patient reports and manages alert notifications as required by the study.
• Supports and performs set up duties for investigator sites at the start of a clinical trial, as well as supports site day to day activities with answering incoming phone calls and emails, issue on-demand patient reports.
• Provides web portal account login information and support for end users.
• Supports all subcontractor results and data entry into ACM LIMS database.
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level