Site Load Specialist

Missouri Organic Recycling•Kansas City, MO

12d•Onsite

About The Position

Missouri Organic Recycling is seeking a customer-service oriented Site Load Specialist to join our team. In this role, you will be responsible for ensuring accurate load measurement, efficient site operations, and exceptional customer service. This role focuses on measuring and categorizing loads for billing purposes, adhering to strict safety protocols, and maintaining compliance with the company's waste acceptance policies.

Requirements

Prior experience in a customer service capacity is preferred.
Strong attention to detail and accuracy.
Excellent communication and customer service skills.
Ability to work outdoors in varying weather conditions.
Commitment to safety and operational protocols.

Responsibilities

Load Measurement and Categorization: Accurately measure all loads using established protocols to account for variability.
Categorize grapple truck loads (small, medium, large) and ensure accurate billing for half and full loads only.
Identify chip trucks and determine load sizes based on truck length (small, medium, large).
Measure and bill non-chip truck chips/mulch, brush items, and mixed loads appropriately.
Material Handling and Billing: Charge under-bed-level material (e.g., bags or bundles) per item.
Assess "big wood" and large logs, applying specific fees for oversized wood based on dimensions.
Ensure only authorized personnel measure loads for billing purposes.
Waste Acceptance Policy Compliance: Inspect all incoming loads to confirm compliance with company policies.
Reject unaccepted materials or apply additional charges if prohibited items are discovered during unloading.
Communicate policies clearly to customers.
Safety and Training: Conduct load inspections safely from the ground or using factory-installed ladders.
Follow established safety protocols, including PPE usage and site traffic management.
Train on-site to identify dump areas and ensure proper material handling.
Customer Service: Provide courteous and professional interaction with customers.
Educate visitors on load measurement practices and accepted materials.