Site Level Liaison Trainer

UnitedHealth Group • Honolulu, HI

90d • $58,800 - $105,000 • Onsite

About The Position

Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together. The Site Level Trainer / Pharmacy Liaison will be responsible for assisting new hire and existing Liaisons develop the skills and knowledge required to successfully execute the embedded specialty pharmacy model of care at their designated client site focusing mainly on Chronic Disease Management (CDM). The goal of the Site Level Trainer will be to conduct informative training sessions, promote company efficiency, and improve the skills of Pharmacy Liaisons within the organization in conjunction with the rest of the Training Team and Site Leadership.

Requirements

• High school diploma or equivalent
• Registered, or the ability to become registered, as a pharmacy technician in the applicable state
• Experience interacting with physicians, nurses and other healthcare professionals (preferably in a medical clinic)

Nice To Haves

• Experience as a pharmacy liaison/technician
• Knowledge of benefit investigations, prior authorization support and patient financial assistance
• Proficiency in Microsoft Office products, EMR systems (EPIC, Cerner or Meditech) and dispensing systems (QS1, RX30 or Computer Rx)

Responsibilities

• Work closely with the Corporate Training Team to support day-to-day activities that may be impacted by training activities
• Participate in monthly (weekly when actively training a new hire on site) meetings with the Corporate Training Team
• Provide detailed logs and documentation of training activities for each new hire you train
• Conduct scheduled follow-ups with new hires
• Relay trends and critical areas of improvement to the Corporate Training Team
• Work one-on-one with new hires to familiarize them with your site, services offered, general workflow, etc.
• Maintain a standard level of proficiency in Arbor when working with site systems
• Ensure that new hires abide by the onboarding schedule approved by leadership
• Work with site leadership to provide S.M.A.R.T. goals for team members
• Greeting patients upon arrival to the clinic
• Explaining the benefits of our specialty pharmacy and successfully enrolling patients into the program
• Performing all insurance benefit investigations, prior authorization, claim rejects, overrides, etc.
• Working with patients to find financial aid to ensure they have access to the medications they need
• Data/order entry and verification of patient information
• Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome
• Conducting outbound phone calls for patient support, adherence checks and refill reminders
• Appropriately triaging any clinical questions to the appropriate clinician
• Participating in conferences and workshops to help promote CPS

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED