Universe Site Leader

CHAMPION XPRESS CAR WASH•Albuquerque, NM

1d•Onsite

About The Position

The Site Leader is responsible for the day-to-day operations of the business, including attaining sales and profit goals, hiring, training, and sustaining staff. This role requires maintaining company values, policies, culture, and brand standards at all times. Site Leaders are expected to use their leadership and adherence to company principles, values, and policies to deliver high levels of customer service.

Requirements

Excellent organizational and time management skills.
Excellent verbal and written communication skills.
Ability to work outdoors in all weather conditions and seasons.
Is willing to work a minimum of 45 hours per week including weekends and holidays.
Be on your feet for extended periods of time.
Physically able to bend, stoop, squat, kneel, reach, step to perform job duties.
Ability to carry up to 40 pounds short distances.
Alert and able to maneuver around moving vehicles and equipment.
Valid Driver’s License.
Record of safe driving for the last three years as shown on current MVR, with no serious accidents or traffic violations.

Nice To Haves

High school diploma or equivalent preferred.
Related management experience preferred.

Responsibilities

Provide excellent customer service at all times to ensure guest satisfaction.
Lead the overall site operations, production, labor, and profitability.
Follow all procedural, operational, and safety guidelines.
Maintain a clean and safe site at all times (tunnel, equipment, lot, lobby, restrooms).
Ensure all equipment and mechanicals are working to their optimum capability.
Address any equipment or mechanical issue immediately.
Drive sales, memberships, loyalty programs.
Manage labor, expenses, chemical/supply utilization.
Ensure the location is staffed for business every day.
Respond to/relieve congested areas due to fluctuations in business flow.
Maintain overall site appearance/equipment /Brand Standards.
Ensuring the right thing is done at all times for our customers and fellow teammates.
Hiring/Promoting/Termination Duties
Safety Adherence
Site Presentation
Weekly Coaching
KPIs
Key Holder
Cash Handling
Operational Reports
Monthly Leadership Training
Performance Reviews
Weekly Cleaning Checklist
Assistant Site Leader Training
Scheduling
Incident Claim Escalation
People, Product and Presentation Quality Control
Chemical Ordering
Salt Management
Tunnel Lubrication
Tier 3 Mechanical Solutions
Reclaim System Management
MCC Air Filter Management
RO Water System Management
Supply Ordering
Spare Part Ordering
Approved by Area Technician
Site Leader Assessments
Any other duties assigned by Leadership