Site Leader - Spokane WA

Vertiv•Spokane, WA

3d•Onsite

About The Position

At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. Why Vertiv is the best company for Field Service professionals: Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture Company leaders have many years of hands-on Field Service experience in this industry and many others Tremendous focus is placed on employee technical and leadership development Technical Training takes place in our state-of-the-art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning Competitive benefits include smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k with a company match & Generous PTO/Vacation Plan, Medical, Vision & Dental & more Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides Company-wide commitment to promoting a strong work/life balance An employer-of-choice for Veterans with technical backgrounds The Site Leader will provide world class jobsite leadership for large, long-duration, high-profile projects for Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start, through start-up, site acceptance testing, and project completion. The Site Leader is required to establish, grow and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Site Lead is required to work in tandem with the assigned Project Manager to drive cost controls, schedule adherence, resource management, and ultimately a positive customer experience.

Requirements

ASEET or ASMET preferred
Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of power and/or hvac equipment preferred
Six years’ military experience in a related field
Minimum 2 years of experience in Industrial construction management
Vertiv Behavior practitioner
Strong organizational skills
Independent operator
Strong verbal and written communication skills
Able to build and maintain trusting customer relationships
Collaborative and cooperative in high-stress environments
Able to communicate at all levels of an organization with a base level of executive presence
Able to quickly respond to changing customer priorities without disruption or resistance
Must be able to read and interpret electrical one-line diagrams and blueprints
In all aspects of the job, need to lead by example, and be held to a higher standard of conduct
Product certifications up to date
Meet all aspects of the job description
Performance evaluation rating of meets all aspects of job requirement or better
Consistent performance and customer relation skills
Ability to make an immediate site evaluation, skills to include environmental temperature, and general operating conditions without supervision
Ability to summarize and report all work related tasks performed
Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
Recommend and direct activities at a customer site by leading technical activities of other technicians
Provide on-site customer consultation with the assistance of Project Leader(s)
Capable of providing project leadership and on-site direction for assigned projects
Expert in COHE procedures
Expert in site acceptance testing procedures and equipment
Advanced word processing, report generation
Spreadsheet processing
Electronic mail
Testing equipment and data analysis programs
Familiarity with computer networks
Mechanical aptitude
Valid driver’s license
Deployable in the event of emergencies

Responsibilities

Provide jobsite construction and technical leadership for large projects
Working knowledge of critical infrastructure equipment in data centers, including Vertiv-manufactured equipment
Leads a multi-disciplinary on-site team consisting of Project Leaders, Installers, Technicians, Customer Engineers, and subcontractors
Represents Vertiv at daily customer meetings and can speak to technical requirements for the day’s schedule to coordinate activity with other parties on-site
Leads and supports start-up and site testing activities for assigned projects
Ensure sufficient manpower on-site each day to perform start-up and site testing work
Assist during start-up and site testing as necessary, depending upon man-power availability and site location
Provide daily status reports to Service Management, Project Management and sales rep
Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-trade
Keeps current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any necessary corrective/preventative actions required in a timely fashion
Responsible for the adherence and administration of all site and Vertiv Safety policies on job sites
Operates in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel
Must be a role model to fellow associates with regards to safety by setting a positive example
Lead by example with the use of STOP WORK Authority, Good Catch engagement, and timely closure of necessary corrective/preventative actions
Ensure adherence to Vertiv Warranty process in partnership with Project Manager
Provide accurate and timely reporting in accordance with published guidelines
Supports Project Manager with obtaining any necessary technical data so Project Manager can maintain project systems
Maintain company property according to company policies
Provide proper and adequate communication to internal and external customers
Ensure daily alignment of customer expectations and Vertiv activity, and drive clarification/re-alignment if there appears to be misalignment of expectations
Maintain customer satisfaction rates according to company guidelines
Make decisions based on the Fundamental 5 in order of importance: Safety, Quality, Timeliness, Cost, Productivity
Capable of making timely decisions, technical and commercial, under pressure
Maintain productive utilization rate according to company guidelines
Adhere to company dress code and safety regulations
Understand and comply with company startup/escalation process and procedures
In all aspects of job requirements, must lead by example, and conduct themselves aligned to Vertiv Behaviors
Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.
Ability to handle stressful situations and provide a calming effect to customer
High level of diplomacy when interacting with internal and external customers