Site Leader

Flexport•Chicago, IL

3h•Onsite

About The Position

At Flexport, we believe global trade can move the human race forward, and our mission is to make global commerce so easy there will be more of it. We are shaping the future of a $10T industry with innovative technology and exceptional people, enabling companies of all sizes to move over $19B of merchandise across 112 countries annually. The recent global supply chain crisis has highlighted Flexport's pivotal role in global goods movement. We are seeking a highly skilled and experienced Site Leader to oversee the operations of our 600k SQFT fulfillment center in Kenosha, WI. This role involves managing a team of 300+ associates and ensuring the efficient and effective functioning of the facility. The Site Leader's exceptional leadership, strategic thinking, and operational expertise will be crucial in driving the success of the fulfillment center, with a focus on managing both direct-to-consumer (D2C) and business-to-business (B2B) fulfillment operations. The ideal candidate will take a hands-on approach to driving efficiency, cost reduction, and customer satisfaction, contributing to the continued growth of Flexport by building and developing a world-class fulfillment center.

Requirements

Bachelor's degree in business administration, logistics, supply chain management, or a related field.
Proven experience as a Site Leader or similar leadership role, preferably in a large-scale fulfillment center or distribution environment.
Strong knowledge of fulfillment center operations, including order processing, inventory management, warehousing, and shipping.
Demonstrated success in managing and developing large teams of both hourly and salaried employees.
Exceptional leadership and communication skills, with the ability to inspire and motivate teams to achieve goals.
Proficiency in analyzing data, metrics, and KPIs to drive performance improvements.
Solid financial acumen and experience in budgeting, cost management, and driving operational efficiency.
Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail and ensuring accuracy.
Strong problem-solving and decision-making skills, with a strategic mindset.
Familiarity with warehouse management systems (WMS) and other relevant software applications.
Knowledge of health and safety regulations and best practices in a warehousing environment.

Nice To Haves

Advanced degree preferred

Responsibilities

Provide strong leadership, guidance, and mentorship to the entire team, fostering a positive and productive work environment.
Manage and develop a high-performing team of 300+ associates, including hiring, training, coaching, and performance management.
Lead a team of 10 salaried employees, including department managers and supervisors, ensuring their success and alignment with organizational goals.
Oversee the day-to-day operations of the fulfillment center, ensuring efficient and accurate processing of orders, inventory management, and shipping for both D2C and B2B customers.
Develop and implement operational strategies to optimize productivity, quality, and customer satisfaction.
Establish operational distinctions for D2C vs. B2B fulfillment, ensuring proper flow paths, picking methodologies, and shipping requirements are met.
Continuously monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement and achieve operational targets.
Foster a culture of safety, ensuring compliance with all applicable health and safety regulations and implementing measures to minimize workplace accidents and injuries.
Develop and manage the fulfillment center's budget, ensuring financial objectives are met while maintaining operational excellence.
Identify opportunities to optimize costs, reduce waste, and improve overall operational efficiency without compromising quality or service levels.
Implement cost control measures and monitor expenses, ensuring adherence to budgetary guidelines.
Collaborate with other departments such as logistics, procurement, customer service, and quality control to ensure seamless coordination and integration of processes.
Partner with the Regional General Manager to align fulfillment center strategies with overall company goals and objectives.
Provide regular reports, updates, and insights to senior management on operational performance, challenges, and opportunities.
Drive a culture of continuous improvement, fostering innovation, and identifying opportunities for process optimization, automation, and technology advancements.
Stay abreast of industry trends, best practices, and emerging technologies related to fulfillment center operations, and implement relevant changes as appropriate.