Site Leader

Cummins • Williston, ND

2d

About The Position

We are looking for a talented Site Leader to join our team in Service in
Williston, ND.

In this role, you will make an impact in the following ways: 

Responsibilities

• Drive efficient, reliable service operations by coordinating and scheduling technician work to meet quoted timelines, productivity targets, and quality standards.
• Improve repair execution by clearly communicating repair plans aligned to customer quotes and proactively managing changes to scope, schedule, or resources.
• Elevate technician performance through hands-on coaching, regular feedback, performance reviews, and targeted development opportunities.
• Ensure timely and accurate repair completion by monitoring open jobs, removing barriers, and addressing issues that impact quoted turnaround times.
• Strengthen service quality and safety by managing materials, equipment, and labor effectively while reinforcing safe work practices and operational discipline.
• Increase customer satisfaction by reviewing and approving accurate quotes, providing consistent repair status updates, and resolving concerns professionally.
• Resolve warranty-related issues by applying sound judgment, collaborating with internal partners, and maintaining strong, trust-based customer relationships.
• Drive continuous improvement by analyzing branch goals, productivity, and customer feedback to improve processes, service execution, and overall performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees