Site Lead - Sunnyvale

Danaher • Sunnyvale, CA

23d • Onsite

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible. The Site Leader will serve as the primary point of contact for all Infrastructure & Operations (I&O) activities at the site, ensuring seamless delivery of IT services and support to the business. This role encompasses oversight of mobility solutions, onsite field support, end user device (laptop and phone) support, project deployment, and Business Relationship Management (BRM) activities. The Site Leader will collaborate closely with business stakeholders, IT teams, and vendors to drive operational excellence, user satisfaction, and continuous improvement. This position is part of the IT Global Infrastructure & Operation team and will be located in Sunnyvale, CA. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions. In this role, you will have the opportunity to: Site I&O Leadership Act as the single point of contact for all I&O matters at the site and also ensure alignment of IT services with business needs and priorities. Onsite Field Support Lead the onsite IT support team, ensuring timely resolution of incidents and service requests and also maintain inventory of IT assets and ensure proper asset management. End User Device Support Oversee support for laptops, desktops, mobile and peripheral devices. Project Deployment Support Collaborate with project teams to plan and execute IT deployments (hardware, software, network upgrades, etc.) and also coordinate site readiness, resource allocation, and stakeholder communication. Business Relationship Management (BRM) Build strong relationships with business stakeholders to understand their needs and pain points and also Serve as a trusted advisor, communicating IT initiatives, changes, and impacts.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 10+ years of experience in IT operations, end user support, or related roles.
• Proven experience in managing onsite IT teams and supporting business-critical environments.
• Strong knowledge of mobility solutions, device management, and ITIL processes.

Nice To Haves

• Experience in project management and business relationship management is highly desirable.
• ITIL Certification

Responsibilities

• Site I&O Leadership Act as the single point of contact for all I&O matters at the site and also ensure alignment of IT services with business needs and priorities.
• Onsite Field Support Lead the onsite IT support team, ensuring timely resolution of incidents and service requests and also maintain inventory of IT assets and ensure proper asset management.
• End User Device Support Oversee support for laptops, desktops, mobile and peripheral devices.
• Project Deployment Support Collaborate with project teams to plan and execute IT deployments (hardware, software, network upgrades, etc.) and also coordinate site readiness, resource allocation, and stakeholder communication.
• Business Relationship Management (BRM) Build strong relationships with business stakeholders to understand their needs and pain points and also Serve as a trusted advisor, communicating IT initiatives, changes, and impacts.

Benefits

• Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
• Check out our benefits at Danaher Benefits Info.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees