Site Lead - PM Shift (3944)

MERCY HOUSE•Phoenix, AZ

4d•$25 - $25

About The Position

The Site Lead is the front line team member at the Senior Bridge program responsible for the initial Welcome of clients arriving to the program, conducts the property search to eliminate contraband and excessive items, hot boxes the client's property at each entry for sanitation purposes, is the point of contact for site cleanliness, room designation and prepares rooms to ensure they're ready for use at all times. This pivotal role models a trauma-informed client-centered modality during all engagement with clients.

Requirements

At least 2 years of shelter operations or facilities experience required
Applicable knowledge of trauma-informed Care, client-centered approach, Housing First model
Possess a high level of patience and understanding for working with the homeless population, senior citizens or other vulnerable populations
Ability to perform crisis intervention and de-escalation
Ability to work effectively with diverse populations
Proficiency in organizing and prioritizing responsibilities
Ability to clearly communicate information and instructions verbally and in written form
Create a positive, professional and safe environment
Establish and maintain healthy working relationships with others
Model dependability, responsibility, and respect
This position requires current CPR certification. If you do not have an active certification at the time of hire, training and certification will be provided as a condition of employment.
Ability to lift, bend, push, and pull up to 50 pounds
Prolonged periods of standing and walking

Nice To Haves

Fluency in Spanish is of significant value

Responsibilities

Responsible for the cleanliness of the site (e.g., grounds, buildings, rooms, common areas, etc.)
Responsible for ensuring rooms are ready for use; clean, operable, clean linen is provided
Responsible for conducting safety room checks regularly throughout shift
Responsible for maintaining operation logs and reporting to Program Manager what is needed (e.g., supplies inventory, cleaning supplies, etc.)
Responsible for maintaining room roster updated daily
Responsible for client sign in/out signature logs
Responsible for maintaining site equipment operable, accurately documenting and reporting when it is not
Responsible for maintaining parking lot clean and ensuring all vehicles entering the site check in when security is not present
Works collaboratively with the Navigation team to coordinate on-site client care; answers questions, provides available forms or resources
Assist in the onsite coordination of volunteers and community partners support services
Point of contact for onsite vendors (e.g., maintenance repairs)
Reports to and communicates site issues to Program Manager
Provides support to Program Manager, Navigation team, and Security to ensure optimal site operations
Assist in coordinating and overseeing onsite special event groups and internal holiday events hosted for clients
Provides trauma-informed and client-centered crisis and conflict intervention
Responsible for maintaining room roster
Responsible for maintaining supplies and supplies inventory
Responsible for maintaining maintenance requests and communicating them to Program Manager
Responsible for maintaining site calendar of events and/or onsite services being offered
Responsible for maintaining policies and procedures binders up to date and readily available at Welcome office to be accessed by clients as needed
Responsible for record keeping and reporting; incident reports, weekly or monthly reporting
Assist with general office duties (e.g., stocking supplies, making copies, answering phone calls, etc.)
Attend internal Senior Bridge meetings and Mercy House corporate meetings, trainings, workshops or conferences
Willing and available to cover shifts as needed to ensure site safety and operations
Other duties or projects as assigned