SITE LEAD | Downtown Charlotte | $27.00/hr (#95)

Sunstates Security•Charlotte, NC

16h•Onsite

About The Position

Sunstates Security is one of the largest and fastest-growing privately held security companies in the U.S., known for delivering exceptional services and fostering high-quality work environments since 1998. The company is dedicated to hiring, developing, and retaining a professional workforce through a comprehensive benefits package, career advancement opportunities, extensive internal training, and employee recognition programs. Sunstates Security has been recognized as a 2026 Forbes Dream Employer and a 2026 Training MVP by Training Magazine, and is consistently listed on the Inc. 5000 list. The company operates on core values of honor, integrity, and trust. The Site Lead position is a full-time role in Downtown Charlotte, NC, responsible for the overall leadership, operational performance, and administrative oversight of security operations at an assigned contract site. This role ensures consistent delivery of high-quality security services, maintains compliance with contractual standards, and provides direct support and guidance to shift supervisors and security personnel.

Requirements

High school diploma or GED required
State-required security licenses or credentials (where applicable)
Must be available for emergency call-outs, after-hours issues, and incident response as required
Must maintain a professional appearance and adhere to uniform standards

Nice To Haves

5-7 years of security leadership experience (supervisor level or higher)
Strong knowledge of security operations, access control, risk management, and incident response
Demonstrated ability to manage complex scheduling and staffing requirements
Proficiency with eHub or similar workforce management systems
Excellent communication, interpersonal, and conflict-resolution skills
Ability to lead under pressure and respond effectively in emergency situations
Strong report-writing, documentation, and administrative abilities
Associate or bachelor’s degree preferred
CPR/First Aid/AED certification preferred or required based on contract
Additional security or emergency management certifications are a plus

Responsibilities

Provide daily leadership and direction to all security personnel assigned to the site.
Oversee shift supervisors to ensure full execution of staffing, coverage, performance expectations, and incident response.
Act as the primary on-site contact.
Ensure all officers are trained, equipped, and compliant with site policies, post orders, and company standards.
Conduct routine on-site inspections.
Oversee scheduling for the entire site and maintain accurate staffing levels.
Ensure shift supervisors properly manage callouts.
Review and approve overtime usage.
Ensure all scheduling adjustments, documentation, and post changes are accurately entered in eHub.
Partner with the Account Manager (AM) to manage hiring needs, onboarding, and personnel placement.
Ensure enforcement of all site-specific policies, post instructions, and standard operating procedures.
Monitor and support the operation of access control, CCTV, alarm systems, and other security technologies.
Lead and oversee patrol activity, facility inspections.
Maintain compliance with company policies and contractual obligations.
Maintain site-wide attendance, training records, equipment inventory, and accountability documentation.
Address conduct or performance issues.
Provide coaching, development, and performance feedback to supervisors and officers.
Ensure all corrective actions are coordinated with and documented for the Account Manager.
Manage uniform compliance, credential requirements, and equipment readiness.
Lead emergency actions.
Ensure all personnel are trained and familiar with emergency procedures and routes.
Facilitate and participate in drills, table-top exercises, and preparedness activities.