SITE LEAD

Compass Group•New York, NY

22h•$95,000 - $100,000•Onsite

About The Position

The Site Manager serves as the on-site leader responsible for delivering a seamless, high-touch workplace experience aligned with TIAA’s people and service standards. This role curates meaningful on-site experiences, oversees daily workplace operations, and partners closely with cross-functional teams to ensure service excellence across hospitality, conference services, and workplace support functions. This position also serves as a liaison with Restaurant Associates and provides oversight of executive dining coordination and support, ensuring consistent white-glove experience for senior leaders and client engagement. The ideal candidate is a polished hospitality and workplace leader who thrives in a fast-paced, executive-facing environment and demonstrates strong operational discipline, client partnership, and people leadership.

Requirements

5+ years of experience in workplace services, hospitality, or corporate services.
Prior people-leadership experience required.
Strong executive presence and client-facing communication skills.
Highly organized with strong attention to detail.
Proficiency with workplace systems (e.g., reservation tools, service platforms).

Nice To Haves

Experience supporting executive dining or high-profile corporate environments strongly preferred.

Responsibilities

Lead delivery of a premium, hospitality-driven workplace experience.
Oversee front-of-house services including reception, guest services, and VIP support.
Ensure consistent white-glove service for executive meetings and client visits.
Partner closely with Restaurant Associates to support catering and dining needs.
Provide oversight and coordination of executive dining services.
Liaise with Restaurant Associates leadership to ensure service readiness, menu alignment, and elevated presentation standards.
Partner with executive assistants and business leaders to anticipate dining needs for senior leadership engagements.
Monitor service quality and drive continuous improvement in the executive dining experience.
Manage day-to-day operations for the New York site.
Monitor service levels, space readiness, and overall standards.
Ensure SOP compliance and continuous process improvement.
Support budget adherence and expense oversight for the site.
Serve as primary on-site contact for key client stakeholders.
Build strong relationships with TIAA partners, executive assistants, Restaurant Associates, and vendors.
Anticipate client needs and proactively resolve service gaps.
Provide regular operational updates and insights to leadership.
Lead, coach, and develop the on-site team.
Drive engagement, accountability, and performance management.
Support hiring, onboarding, and training of new team members.
Foster a culture aligned with Compass and TIAA values.
Support workplace engagement initiatives and on-site activations.
Partner with cross-functional teams on events that build community and culture.
Leverage feedback and metrics to continuously enhance the associate experience.