Site Lead

MERCY HOUSE•Phoenix, AZ

135d•$25 - $25•Onsite

About The Position

Job Summary: The Site Lead is responsible for overseeing daily operations at the Emergency Shelter Program, including managing shelter staff, client activities, and services while ensuring a safe, client-centered environment. This position involves crisis intervention, staff support, coordinating volunteers, and maintaining facility organization. The Site Lead also assists with administrative tasks, such as supply coordination and reporting, and participates in training and staff meetings.

Requirements

Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
Ensure a client-focused, trauma-informed, and housing-focused shelter approach
Ability to perform crisis intervention as needed
Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
Dependability, responsibility, and the ability to communicate effectively and respectfully
Ability to lift, bend, push, and pull up to 50 pounds
Prolonged periods of standing and the ability to work in a fast-paced environment

Nice To Haves

Previous shelter experience is preferred but not required
Fluency in Spanish is of significant value

Responsibilities

Assist in the implementation of all shelter activities to ensure quality delivery of services.
Oversee all shelter staff, security, and client activities
Oversee distribution of services and all program services while on duty
Assist in the coordination of volunteers and support services
Oversee the organization of supplies and facility’s needs
Support shelter staff during designated shifts
Assist in various aspects of staff’s duties
Assist in coordinating and managing special group events and holiday events
Provide crisis/conflict intervention
Communicate any staff or shelter issues to Program Manager
Coordinate supply and service needs
Assist with securing necessary resources
Assist with record keeping and reporting
Attend staff meetings and training workshops as needed
Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
Perform ad hoc projects as appointed by Supervisor