1633 - Site Lead/Project Manager

Sigma Defense•Indian Springs, NV

2d•$120,000 - $130,000

About The Position

Sigma Defense is currently seeking a Site Lead/Project Manager to support the Air Force in the operation and maintenance of the MQ-9 communications system, global network architectures to include the Aircraft Control Network (ACN), Sensor Product Dissemination Network (SPDN), Squadron Operations Centers (SOCs) ancillary systems, and relay site communication. The C-NOC Site Lead will support all MQ-9 stakeholders including ACC, ANG, AFSOC, USMC, ADC, and other external agencies. The hired candidate will manage the 24/7/365 work environment, work schedule, and project tasks across all Tiers and disciplines. They will be the primary interface to military senior leadership and subcontractors. The Site Lead must excel in a technical ISR environment, should have a technical background with related experience and have excellent written and verbal communication skills. Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Requirements

5-10 years of Site Lead/Project Management experience.
Security+ Certification is required.
Ability to explain complex technical issues, provide step-by-step instructions, and document tickets/fix actions/summaries clearly. Remains calm to de-escalate difficult situations.
Works effectively with team members to resolve issues.
Ability to lift, carry, and install equipment weighing about 30lbs, heavier equipment as needed.
Must be a U.S. citizen.
Candidate must possess or have the ability to obtain an active TS/SCI security clearance or higher.
Work may be required outside the traditional 8-to-5, Monday-to-Friday window to support mission priorities across 24/7 or extended business operations.
Must be able to work on own initiative work within the team ensuring all Help Desk technical objectives are delivered to the highest standard.

Nice To Haves

PMI PMP, strong technical knowledge in ISR enterprise, and network or systems engineering experience is preferred.
Clearance may be sponsored for the right candidate.

Responsibilities

Incident Management & Escalation: Act as the primary point of contact for high-priority incidents and drive root cause analysis.
Performance & Metrics (KPIs): Ensure SLA adherence for ticket resolution times and quality, provide reports to leadership.
Team Development: Train and mentor support technicians on best practices, call handling, and documentation.
Documentation & Processes: Develop and update standard operating procedures (SOPs), knowledge bases, and network diagrams.
Manage a 24/7/365 shift-based technical environment with Tier 2, Tier 3 technical personnel, and supporting roles including Cybersecurity, Configuration Management, and training development.
Create work schedules to ensure proper coverage by personnel across shifts including ad-hoc mission priorities.
Create a comprehensive training plan for new hire C-NOC administrators, ongoing training for all levels of C-NOC members.
Deliver continuous improvement across all disciplines.
Ensure proper process and procedures are in place to ensure agreed service levels and key performance indicators are met/exceeded.