Site IT Engineer

Croda Int Plc•New Castle, DE

53d•Onsite

About The Position

Croda is a FTSE100 organization driven around our purpose of Smart Science to Improve Lives. With over 6,000 employees across 39 countries, we are focused on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors. We are passionate and excited about how we can develop and utilize new technologies to shape and inspire changes within an ever-growing marketplace. As our business looks to deliver its ambitious strategy of growth, we are looking for a skilled and customer-focused Site IT Engineer to support IT Administrators and contractors across multiple locations within the region. You will be responsible for providing deep technical expertise and the high-level support/ guidance on a wide range of IT systems and services. Be part of a team that values diversity, sustainability, and continuous innovation, where your ideas and contributions matter. As a Site IT Engineer, you will play a critical role in supporting and enhancing IT operations across multiple sites within your region. You will be the go-to technical expert for local IT systems, responsible for maintaining and improving services related to PCs, laptops, servers, Microsoft Office, collaboration tools, cybersecurity, and network infrastructure. Additionally, you'll support IT/OT integration, lead technology upgrades, and contribute to strategic initiatives that drive operational excellence.

Requirements

Proven experience in technical IT support, including end-user devices, on-premises and cloud servers, and network infrastructure.
Strong understanding of cybersecurity principles and best practices.
Comfortable working in a multicultural environment with regional and global IT contacts.
Experience supporting IT in manufacturing environments; familiarity with ISA-95 and OT integration.
Ability to multitask across diverse network environments and support vendor coordination.

Nice To Haves

Certifications preferred:
Microsoft Fundamentals (Azure or M365)
ITIL v4 Foundations
Cisco CCNA
Technical expertise in:
Windows Domain upgrades
Fiber connection mapping and maintenance
Active Directory administration
Firewall installation and troubleshooting
Azure cloud functionality
On-prem to cloud migration
Virtual machine management
Server OS health monitoring
Network infrastructure and IT/OT environments
Third-party remote access administration

Responsibilities

Collaborate with regional IT teams and contractors to deliver expert support and advice.
Resolve complex technical issues involving PCs, laptops, servers, Microsoft Office, collaboration tools, cybersecurity, and network infrastructure.
Ensure optimal performance and user satisfaction of local IT systems through proactive maintenance and troubleshooting.
Support IT/OT integration by managing new technology projects, performing upgrades, and aligning systems with current standards.
Provide first and second-line technical support to site users, ranging from factory floor operators to senior executives.
Represent Group IT with professionalism and a customer-first attitude, fostering positive relationships across all levels of the organization.
Communicate effectively with global IT peers and cross-functional site teams.
Promote and enforce IT policies, guiding users toward best practices and compliance.
Manage end-to-end project execution, including planning, budgeting, and technical delivery.
Ensure compliance with IT policies and influence user behavior when necessary.
Occasionally work outside standard hours and travel as required to support regional operations.