Site General Manager- Cincinnati, OH

Siemens Healthineers

3d•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit. Directs the coordination of technical and administrative support activities including system installation, commissioning, corrective and preventative maintenance, and engineering change upgrades to provide the highest level of service, maximize customer satisfaction and achieve financial objectives. Performs all required management responsibilities including but not limited to: Implementing the company's policies, programs, and guidelines; ensuring employee productivity, growth, and training; managing resources; knowing Varian's business; and maintaining functional, technical, and external market awareness necessary for managing immediate organization. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer. Responsible for meeting and adhering to all contractual obligations. Ensures that all deliverables are met and will coordinate with all parties to fulfill requirements. Establishes contact and communication with customers on all aspects of the PT equipment on site. Establishes defined contacts within Varian to address customer concerns with non-PT equipment. Follows both company and local safety policies. Participates in the resolution of customer concerns and defining and developing a customer strategy. Manages and/or ensures the site(s) shift schedule to fulfill the contractual obligations and coordinates required resources for system down events, major planned maintenance, and modifications. Expected to coordinate with site technical leads to ensure staffing requirements. Responsible for ensuring the site team shift schedule is maintained 3 months in advance. Ensures that the Site Team establishes and maintains communications with the GFO (Global Field Operations) and regional teams. Ensures proper methods of team communication are established and takes immediate corrective actions to address deficiencies. Such communication includes, but not limited to, shift assignments, ancillary support roles and shift to shift status reports. Coaches team on the quality of documentation and reports that are provided according to the processes in place. Manages project budgets for the timeline of the system installation and ensures that project revenue objectives are achieved within agreed budgets and with maximum cost effectiveness. Manages an established service and/or project budget, monitors financial performance and ensures service revenue and/or project objectives are achieved within agreed budgets. Ensures that the senior management and/or partner manager is up to date on the system and customer status for continuous management support. Coordinates with both direct and 3rd party contractors, business partners and suppliers to meet quality objectives, project timelines and system uptime commitments. Manages customer relations in cooperation with other internal departments in all installation, commissioning, service and maintenance matters (installation, commissioning and service requests, contractual services, emergencies), to ensure the system will be clinically available within the contractual agreed timeframe and ensure that customers can operate their VPS equipment according to technical and safety guidelines with the highest level of satisfaction. Manages the regular reporting of all service information (records of service visits, technical problems, actions taken, parts employed), to ensure accurate updated customer maintenance information is available to all VPS parties. Ensures Device History Records, Quality Records and all other documentation are maintained as per company global and regional requirements. Directs the analysis of system data and the ordering of stock and spare parts, to ensure all materials are available for scheduled and emergency service and maintenance activities within the agreed budgets.

Requirements

Bachelor's Degree or equivalent 3 years of related experience.
Demonstrated soft skills such as interpersonal communication, listening, time management, problem-solving, leadership and empathy.
Able to build and maintain successful and effective working relationships with direct reports, management peers and other colleagues.
Ability, competence, and confidence to lead diverse teams and build strong teams to create a collaborative and customer focused environment.
Proficient in utilizing business tools such as Microsoft Office Applications.
Fluency in English, both written and spoken.
Skillset in the local language, depending on the customer’s requirements.
Excellent communication skills, ability to speak and present publicly.
Comprehensive understanding of process, technical design, and quality objectives.
Willingness to work flexible hours including beyond standard work week hours.
Expected to work onsite and occasionally coordinate system downtime events from offsite locations.
Occupational exposure to radiation and other occupational hazards pertaining to the installation and maintenance of the Proton Therapy System.
Ability to access and work within confined spaces and heights.
Standing, sitting, or stooping for extended periods of time.
Expect to travel internationally up to 30% or greater.
Candidate must live within close proximity or be willing to relocate to Cincinnati, OH.
This is an on-site position that requires onsite work at local customer locations.
Qualified Applicants must be legally authorized for employment in the United States.
Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites.
Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.
A successful candidate must be able to work with controlled technology in accordance with US export control law.
It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Nice To Haves

Experience with HCM (e.g., Workday), CRM (Salesforce) and ERP (SAP) product and productivity software.
Project management experience.
Strong can do and solution orientated focus.
Knowledge and experience of medical device field service operations.

Responsibilities

Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.
Directs the coordination of technical and administrative support activities including system installation, commissioning, corrective and preventative maintenance, and engineering change upgrades to provide the highest level of service, maximize customer satisfaction and achieve financial objectives.
Performs all required management responsibilities including but not limited to: Implementing the company's policies, programs, and guidelines; ensuring employee productivity, growth, and training; managing resources; knowing Varian's business; and maintaining functional, technical, and external market awareness necessary for managing immediate organization.
Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer.
Responsible for meeting and adhering to all contractual obligations.
Ensures that all deliverables are met and will coordinate with all parties to fulfill requirements.
Establishes contact and communication with customers on all aspects of the PT equipment on site.
Establishes defined contacts within Varian to address customer concerns with non-PT equipment.
Follows both company and local safety policies.
Participates in the resolution of customer concerns and defining and developing a customer strategy.
Manages and/or ensures the site(s) shift schedule to fulfill the contractual obligations and coordinates required resources for system down events, major planned maintenance, and modifications.
Expected to coordinate with site technical leads to ensure staffing requirements.
Responsible for ensuring the site team shift schedule is maintained 3 months in advance.
Ensures that the Site Team establishes and maintains communications with the GFO (Global Field Operations) and regional teams.
Ensures proper methods of team communication are established and takes immediate corrective actions to address deficiencies.
Coaches team on the quality of documentation and reports that are provided according to the processes in place.
Manages project budgets for the timeline of the system installation and ensures that project revenue objectives are achieved within agreed budgets and with maximum cost effectiveness.
Manages an established service and/or project budget, monitors financial performance and ensures service revenue and/or project objectives are achieved within agreed budgets.
Ensures that the senior management and/or partner manager is up to date on the system and customer status for continuous management support.
Coordinates with both direct and 3rd party contractors, business partners and suppliers to meet quality objectives, project timelines and system uptime commitments.
Manages customer relations in cooperation with other internal departments in all installation, commissioning, service and maintenance matters (installation, commissioning and service requests, contractual services, emergencies), to ensure the system will be clinically available within the contractual agreed timeframe and ensure that customers can operate their VPS equipment according to technical and safety guidelines with the highest level of satisfaction.
Manages the regular reporting of all service information (records of service visits, technical problems, actions taken, parts employed), to ensure accurate updated customer maintenance information is available to all VPS parties.
Ensures Device History Records, Quality Records and all other documentation are maintained as per company global and regional requirements.
Directs the analysis of system data and the ordering of stock and spare parts, to ensure all materials are available for scheduled and emergency service and maintenance activities within the agreed budgets.