The Site Director at OneTouch Direct is a pivotal role responsible for the overall strategic and operational management of the call center located at our Broadway location. Reporting directly to the Executive Team, the Site Director will lead a team of managers and staff, ensuring high levels of employee engagement, client satisfaction, and operational efficiency. This position encompasses responsibility for achieving fiscal targets, optimizing processes, and upholding OneTouch Direct’s core values. As a Site Director, you will be the face of the location, representing the call center to external stakeholders while fostering a positive culture within the organization. Your leadership will contribute to creating an environment that emphasizes the importance of teamwork, personal growth, and community impact.