Site Director Centralized Services Site Operations

Walgreens Boots Alliance • Orlando, FL

264d

About The Position

This position is responsible for the oversight, management and leadership of a Centralized Services Site Operations to ensure efficient and effective operations of all Retail Pharmacy U.S.A. centralized services supported by and reporting to the facility.

Requirements

• Bachelor's degree and at least 8 years experience OR a high school diploma/GED and at least 11 years of experience.
• The experience should be in managing either a centralized pharmacy facility, retail call center, retail district or area, or catalog sales fulfillment center.
• At least 3 years experience collaborating with internal and external resources to develop strategies that meet department goals.
• At least 3 years experience in identifying operational issues, recommending and implementing strategies to resolve problems.
• At least 5 years of experience contributing to financial decisions in the workplace.
• At least 5 years of direct leadership, indirect leadership and/or cross-functional team leadership.

Responsibilities

• Leads the effective operation of a Centralized Services Operations.
• Partners with field leadership to drive progress on strategic priorities, to include cost to serve initiatives and improved service levels with high quality outcomes through Centralized Services Operations.
• Directs the efforts to ensure best in class service delivery and efficiency in alignment with Walgreens service and compliance goals.
• Advances the Centralized Services operations model through collaboration with Regulatory Affairs to serve the strategic interests of Retail Pharmacy U.S.A.
• Responsible for delivering the budget targets of the P&L.
• Conducts store visits to assess and ensure optimal support of Retail and Pharmacy Operations through Centralized Services.
• Reviews and directs continuous improvement initiatives to optimize production and quality, enhance attainment against internal and external performance metrics, identify and develop best practices to expand to other centralized sites.
• Develops and fosters a cohesive team culture across all centralized sites and business partners.
• Responsible for actively building a highly engaged workforce monitored and measured through annual surveys.
• Ensures Centralized Services Site Operations is an Equal Opportunity employer and drives strategies that promote a diverse workforce.
• Evaluates competitive, consumer, and marketing trends within applicable industries to ensure Centralized Services maintains best practices in regard to retail and healthcare operations.
• Leads change and reviews feedback from business partners, customers and team members to identify and research strategic opportunities, issues and requests to ensure optimal performance and cost transformation.
• Develops and maintains positive relationships with community, government and local business leaders to further our business and to promote the Walgreens brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Health and Personal Care Retailers
• Education Level: Bachelor's degree