Site Coordinator

Ricoh • Dallas, TX

4h

About The Position

Accountable for the daily operations of a multi-person site. Responsible for
performing contracted office services including, but not limited to: Reception,
Copy Services, Managed Print Services, Hospitality, Conference Room Support,
Imaging, and Mail Services.

Requirements

• High school diploma or GED.
• 1+ years of experience in a related field (B2B and/or technical).
• At least 1 year of customer-facing work experience.
• Demonstrated knowledge and understanding of technology.
• Tactical thought processing.
• Ability to present to small groups.
• Moderate problem-solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Basic written and verbal communication skills.

Responsibilities

• Responsible for daily operations of a reception area, mailroom, copy center, or scanning facility.
• Operate office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping & receiving, and processing incoming and outgoing mail.
• Serve as the primary daily point of contact for customers in a professional manner.
• Ensure effective implementation and management of RICOH Service Excellence Programs.
• Operate required equipment/software efficiently to achieve service level agreements (SLAs).
• Support cost-of-goods profitability by effectively using company materials and supplies.
• Maintain daily operational functions including: creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and general support.
• Interact with contracted vendors, facility management, and building occupants as needed.
• Manage office-supply inventory, including re-ordering when required.
• Responsible for conference room coordination and A/V equipment resource management.
• Maintain positive internal working relationships through professional communication.
• Collect and provide operational data to leadership and customers, including assisting with monthly reports.
• Ensure financial responsibilities are met.
• Perform other duties as assigned.
• Greet visitors warmly and professionally to create a positive first impression.
• Manage emails with attention to detail, confidentiality, and accuracy.
• Check in guests, issue visitor badges, and promptly notify hosts of their arrival.
• Ensure adherence to all visitor security and hospitality protocols.
• Assist in preparing conference rooms for small and large groups.
• Ensure proper setup of seating, A/V equipment, and meeting materials.
• Coordinate catering orders based on meeting requirements and dietary needs.
• Track invoices and ensure timely delivery and setup of food and beverages.
• Confirm that sound, video, and connectivity functions are working properly.
• Troubleshoot minor technical issues to minimize meeting disruptions.
• Manage production requests via the Print Portal.
• Handle shipping of production materials.
• Process inbound and outbound mail.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED