Site Coordinator

Omni Hotels & Resorts•Fort Lauderdale, FL

1d•Onsite

About The Position

Omni Fort Lauderdale is seeking an organized and detailed Site Coordinator to join the team of our brand-new luxury resort! The Site Coordinator partners with Sales Managers to coordinate and execute client site visits / inspections by reserving guest rooms, handling dining accommodations, walking / reviewing meeting space, creating custom proposals, amenities, requests, etc. Our ideal candidate is detail-oriented, efficient, eager to learn/grow in Group Sales / Events, and capable of multitasking in a fast-paced environment. Location: Onsite, Ft. Lauderdale, FL (not eligible for relocation assistance / not hybrid or remote)

Requirements

Associate or advanced degree in business or hospitality preferred
Previous hotel sales administrative experience preferred
Must have good organization skills, attention to detail, and the ability to multi-task
Ability to maintain strict confidentiality and manage multiple priorities
Must maintain a professional business appearance, attitude, and performance
Must be able to work independently with minimal supervision
Must have excellent written and oral communications skills
Willingness to learn and build upon existing administrative, sales, and customer service skills
Proficient in Microsoft Office including Excel, Word, PowerPoint and Outlook
Must have the ability to work extended hours when needed
This position is a full-time, on-site position with no work from home flexibility
The ability to sit, walk, and utilize telephone/computer for an extended period.
Interior of hotel, in normal office conditions.

Responsibilities

Coordinate and execute all aspects of site inspections/visits at the property for out-of-market and non-deployed accounts, and partner when appropriate for in-market sales managers
Partner with sales managers to develop creative aspects of site visits
Coordinate and plan all Familiarization Tours (FAM) and in-market customer events
Provide expert knowledge on local destinations (e.g., local attractions, events, etc.)
Maintain thorough knowledge of Hotel event space, facilities (Restaurant, Spa, etc.), and group dynamics to provide expert guidance and support throughout the inquiry/planning process
Inspect Guest Rooms/Event Space prior to client arrival for site-visit to ensure highest level of quality
Meet with walk-in clients and qualify leads for sales managers
Maintain accounts, contact, activity and group details within FDC
Track bookings and leads generated from site visits
Monitor effective resolution of guest issues that may arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders