Site Coordinator
About The Position
Site Coordinator - Healthcare Operations Competitive Base Salary + Bonuses | Full Benefits | Career Growth AICA Orthopedics - Atlanta's Premier Healthcare Network (21 Locations) Site Coordinator Lead Daily Operations. Coach Your Team. Create Exceptional Patient Experiences. Ready to advance your healthcare management career? Join AICA Orthopedics and lead front-line operations while ensuring every patient feels valued and cared for. Why Choose AICA: Competitive base + performance bonuses Clear path to Practice Manager Full Benefits - Medical, dental, vision, 401(k) Service Excellence Focus - Lead patient-centered care
Requirements
- 2-3 years healthcare management or supervisory experience
- Medical office operations knowledge (scheduling, insurance, patient flow)
- Team leadership experience with customer service focus
- Strong communication and problem-solving abilities
- Service-oriented mindset with genuine care for patient experience
Nice To Haves
- Bachelors or Associate's degree in healthcare administration or related field
- Related experience in lieu of a degree will be considered
- EMR systems and practice management software experience
- Orthopedic or specialty clinic experience
- Personal injury/insurance coordination background
Responsibilities
- Manage daily clinic operations ensuring smooth patient flow and welcoming experiences
- Ensure every patient is greeted with eye contact, genuine smile, and by name when possible
- Coordinate patient scheduling, insurance verification, and care transitions
- Maintain supply inventory and facility standards that support excellent patient care
- Supervise front desk and support staff with focus on exceptional patient service
- Train team in hospitality excellence: proper greetings, patient engagement, and problem-solving
- Provide daily coaching on both operational efficiency and patient experience standards
- Manage staff schedules and ensure adequate coverage for consistent patient care
- Track patient satisfaction scores, productivity metrics, and service quality
- Monitor compliance with HIPAA regulations and organizational policies
- Generate daily/weekly reports and implement improvement strategies
- Coordinate with Practice Manager on clinic performance and patient feedback
Benefits
- Competitive base + performance bonuses
- Clear path to Practice Manager
- Full Benefits - Medical, dental, vision, 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
