Site Based Learning Specialist

Strayer Education • Midlothian, VA

236d • $54,500 - $81,900 • Remote

About The Position

The Site Based Learning Specialist at Capella University is a pivotal role designed to support students as they navigate their Site Based Learning (SBL) program requirements. This position serves as a liaison between the university, students, and external partners, ensuring a seamless and enriching SBL experience. The Site Based Learning Specialist will work with an assigned student population throughout their academic journey, providing training, resources, and guidance on procuring SBL sites and understanding program requirements.

Requirements

• Strong communication skills, both written and verbal, to interact effectively with a diverse range of stakeholders.
• Ability to manage high-volume and stressful situations with a strong mental disposition.
• Proficiency in Microsoft Suite, Salesforce, and a willingness to learn new technologies.
• Excellent organizational and time-management skills to meet regular deadlines and expectations.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently and as part of a team.
• High level of professionalism and confidentiality.
• Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders.
• Ability to adapt to changing priorities and work effectively under pressure.

Nice To Haves

• Previous experience in academic advising, student support services, or a similar role.
• Experience working in higher education or with site-based learning programs.
• Familiarity with educational policies and procedures.

Responsibilities

• Provide individualized support to students in procuring SBL sites, understanding program requirements, and navigating their SBL journey.
• Facilitate all elements of the SBL journey for students and external internal stakeholders.
• Act as a bridge between the university, students, and external partners to ensure effective communication and collaboration.
• Maintain accurate records of student interactions and progress.
• Develop and deliver training sessions and resources to help students succeed in their SBL programs.
• Maintain and document regular communication with students through various modalities (e.g., email, phone, virtual meetings) to provide ongoing support and address any concerns.
• Partner with academic advising, career centers, faculty, and other academic leadership to ensure a cohesive support system for students and to support student success.
• Handle highly escalated student issues with professionalism and empathy while providing appropriate interventions and resources.
• Occasionally travel to meet with students in person at residency or other required locations.
• Maintain and implement workflows, processes and system configuration.
• Manage inventory, pack and unpack test kits, and prepare for shipping to learners or off-site events.

Benefits

• Medical, dental, vision, life and disability plans.
• Well-being incentives.
• Parental leave.
• Paid time off.
• Certain paid holidays.
• Tax saving accounts (FSA, HSA).
• 401(k) retirement benefit.
• Employee Stock Purchase Plan.
• Tuition assistance.
• Entertainment and retail discounts.
• Overtime pay for non-exempt employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree