Site Assistant - ARCHES Family Day Center - Swing

Mid-Willamette Valley Community Action Agency•Salem, OR

9d•Onsite

About The Position

This position provides direct housing and sheltering support to families at the ARCHES Project sites in Polk and Marion counties. Responsibilities include supporting daily operations including cleaning and laundry services, clerical duties, data collection & entry, assisting clients with navigation to resources, and other special projects as needed. Hours: 11:00 AM - 7:30 PM

Requirements

High School Diploma or GED.
Two years of relevant social services experience, including work with children, youth or families required.
Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
Basic Life Support/First Aid Certification is required within first 30 days of hire.
Food Handler's Card or ability to obtain within 30 days.
Candidate must pass pre-employment and random drug screenings.
Candidate must pass comprehensive MWVCAA and ODHS background screenings prior to employment.
Basic proficiencies in computers, MS Office products, database software, and web tools.
Effective interpersonal communication skills, in both written and oral form.
Must demonstrate excellent planning, organization, and time management skills.
Demonstrates tact, diplomacy, and empathy when communicating formally and informally with clients, staff, and program partners.
The initial schedule upon hire will be 8:00 a.m. – 4:30 p.m., with flexibility required as schedules may rotate.
As the Family Day Center expands its operating hours over the next 90 days, the selected candidate should be available to work a day shift (6:30 a.m. – 3:30 p.m.) or swing shift (10:00 a.m. – 7:30 p.m.) as needed.
Flexibility and willingness to support evolving program needs are essential for this role.
Regularly lift and/or move 25 pounds and occasionally lift and/or move up to 50 pounds.
Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing
Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.
Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.
Able to remain calm during interactions with escalated clients and staff.
Able to remain calm and positive while handling pressure of frequent demands for attention, time and work tasks as outlined by a supervisor.
Requires multi-tasking, including the ability to collaborate with staff, volunteers and guests.

Nice To Haves

Knowledge of/or experience with the principles of trauma-informed care, trauma awareness, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.
Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations is preferred.

Responsibilities

Provides program support such as cleaning, site upkeep, laundry, and supportive services.
Provides client engagement and assistance, including answering the telephone, and monitoring client and facility safety.
Facilitates access to guest onsite services.
Employs de-escalation techniques and makes quick decisions in response to guest or client incidents.
Provides supportive services for the programs offered through the ARCHES Project.
Assists with program operations including data entry for clients, follow-up with clients, assisting clients with navigation to resources and other special projects as needed.
Attends and engages in required annual trainings.
Performs cleaning, janitorial, and laundry tasks in support of day-to-day facility operations.
Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
Maintains appropriate boundaries with clients and coworkers at all times.
Other duties as assigned.