Site Ambassador

Skillforce•Manassas, VA

9d•$20

About The Position

The Site Ambassador serves as the primary point of contact and representative for our organization at a designated location, ensuring a positive and welcoming environment for all visitors, clients, and employees. This role is pivotal in maintaining the site’s operational efficiency by coordinating daily activities, managing communications, and addressing any on-site concerns promptly. The Site Ambassador acts as a liaison between the site and corporate teams, facilitating smooth information flow and supporting the implementation of company policies and initiatives. By embodying the company’s values and culture, the Site Ambassador helps foster a collaborative and inclusive atmosphere that enhances overall site performance. Ultimately, this position contributes to the organization’s reputation and success by delivering exceptional service and support at the site level.

Requirements

High school diploma or equivalent.
Proven experience in a customer service or administrative role.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively.
Basic proficiency with office software such as Microsoft Office or Google Workspace.
OSHA 10 Certification

Nice To Haves

Associate’s or Bachelor’s degree in Business Administration, Communications, or a related field.
Experience working in a corporate or multi-site environment.
Familiarity with security and safety protocols.
Previous experience in event coordination or facilities management.
Bilingual abilities or additional language skills.

Responsibilities

ACCESS CONTROL AND CREDENTIAL VERIFICATION:
Monitor gate access protocols using digital badging and credentialing tools
Verify all on-site personnel are properly credentialed and in compliance
Process visitors and manage the visitor badging and credentialing process
Maintain vigilance at gates and turnstiles to ensure compliance with site access protocols
ONBOARDING AND TRAINING:
Train new workers and contractors on the use of tech platforms (applications)
Assist with worker onboarding, including documentation and digital setup
Ensure understanding and proper use of temporary badges and vehicle entry forms
Support the onboarding process in multiple languages when necessary
ISSUE MANAGEMENT AND ESCALATION:
Serve as the first point of contact for technical or operational issues
Troubleshoot on-site access problems and assist in resolving credential mismatches
Work with the operations team to resolve access issues promptly
Escalate unresolved problems through the support chain:
CUSTOMER RELATIONSHIP AND REPRESENTATION:
Act as the on-site presence, representing the brand with professionalism and precision
Address customer service issues promptly, providing timely communication and resolution
Collect feedback from field users to inform supervisors on product and service enhancements