Our customer is looking for a site admin. Perform daily functions of operating and maintaining an Inmate Telephone System at the facility. • Monitors all systems provided by Pay-Tel for daily performance and reports to Technical Support. • Burning of CDs of inmate recordings or records for 3rd parties when required. • Monitoring all calling types and voice biometric systems where required. • Replaces or performs minor repairs on the inmate telephone system and/or phones. • Makes sure correct informational signage is properly maintained. • Performs quarterly operational checks on inmate telephones. • Manages/reports all types of alerts to facility and Pay-Tel Technical Support. • Replies to inmate complaints thru the facilities grievance system process. • Provides initial and ongoing training on Pay Tel’s inmate telephone system, all calling types and voice biometrics to new facility staff, including staff at remote sites. • Maintain professional working relationship with facility personal at all times.