siren retail operations manager

Starbucks • New York, NY

264d

About The Position

This job contributes to Starbucks success by leading a team of managers and partners to deliver the Roastery Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall customer experience in the Roastery. This position also involves collaboration with peer management team, supervising and directing the workforce, ensuring customer service, stewarding product and brand quality, managing the financial performance of Roastery zones and making staffing decisions. The store manager is accountable for the customer service experience, operational quality and financial performance for all operating zones within the Roastery. The incumbent is responsible for modeling and acting in accordance with the mission, values and guiding principles of Starbucks.

Requirements

• 5-7 years of progressively experience in retail or restaurant management in a complex environment.
• Experience supervising others.
• Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays.
• Ability to carry 35lb on a consistent basis.
• Ability to read, understand, follow, and enforce safety procedures.

Nice To Haves

• Experience analyzing financial reports to optimize business results.
• Ability to manage store operations independently.
• Knowledge of customer service techniques.
• Ability to communicate clearly and concisely, both orally and in writing.
• Team-building skills.
• Ability to build cohesive, collaborative teams.
• Portfolio management experience.
• Experience assessing talent & developing a talent pipeline strategy.
• Outstanding skills in leadership, interpersonal communication, and partner development.
• Organization and planning skills.
• Strong operational and problem-solving skills in a customer-service environment.
• Highly motivated, self-directed and results-oriented.
• Ability to handle confidential and sensitive information.
• Able to identify opportunity areas and create plans for action that control costs to optimize profits.

Responsibilities

• Leads a team of associate managers and hourly partners to deliver legendary customer and partner experiences.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Role models a passion for service, coffee curiosity, operations excellence and innovation while inspiring partners to deliver the Roastery & Reserve Experience.
• Drives the engagement, development and performance of all members of their team.
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter.
• Builds strong working relationships with the local Starbucks business market including partners, stores and leaders.
• Displays a customer comes first attitude by training and holding partners accountable for delivering exceptional customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team.
• Responsible for coaching and developing associate managers and hourly partners to achieve business goals.
• Sets clear expectations, delegates and communicates key responsibilities and practices to associate managers.
• Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans.
• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
• Develops a positive, respectful, productive and professional work environment.
• Engages in conversation with customers to understand their experience and adjust as needed.

Benefits

• Access to medical, dental, vision, basic and supplemental life insurance.
• Short-term and long-term disability.
• Paid parental leave.
• Family expansion reimbursement.
• Paid vacation from date of hire.
• Sick time (accrued at 1 hour for every 25 hours worked).
• Eight paid holidays and two personal days per year.
• Participation in a 401(k) retirement plan with employer match.
• Discounted company stock program (S.I.P.).
• Starbucks equity program (Bean Stock).
• Incentivized emergency savings and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program.
• Access to backup care and DACA reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree