Single Billing Office Cash Specialist (On-Site)

Beth Israel Lahey Health • Burlington, MA

104d

About The Position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This role is on-site. Under general supervision of the Manager of Professional and Hospital Cash, and within regulatory requirements, the Single Billing Office Cash Specialist is responsible for processing electronic and manual charge and cash revenue transactions into the electronic medical record. The Single Billing Office Cash Specialist provides a vital role to the patients, family members, Finance, and Revenue Cycle for the BILH Health Enterprise System. This position is responsible for supporting the Customer service department, posting of self pay payments, credit balances, cash balancing, reconciliation and depositing cash for all Beth Israel Lahey Health sites, as well as the patient window inquiries at LHMC. Position is required to meet stringent quality, productivity and time sensitive standards.

Requirements

• High School Diploma required, bachelor's degree preferred.
• Billing Certification preferred.
• 2 years of experience in cash management and customer service or related fields.
• Understanding and ability to utilize various electronic, web based and manual coding resources.
• Ability to perform transactions in a patient accounting system.
• Proficient data entry computer skills.
• Demonstrated ability to utilize word processing, spreadsheets and work files in performing work tasks.
• Demonstrated attention to detail and accuracy.
• Skillful ability to use calculators to reconcile amounts.
• Strong communication skills including verbal in person, telephone and written.
• Demonstrated ability in being a cooperative and productive member of team.
• Ability to troubleshoot problems.
• Ability to continue to learn skills and expand knowledge.
• Strong multitasking skills.

Responsibilities

• Timely verification and reconciliation of electronically received charge or remittance revenue transactions originating from a variety of charge capture and specialty driven computer systems and health insurers.
• Assists customers with statement, bill and copay issues to ensure a high level of customer satisfaction.
• Works with all the BILH hospitals, off sites practices, and departments throughout the organization to ensure the daily cash bag is balanced and everything is documented on cash sheet as appropriate.
• Resolves unapplied cash, payment plans and cosmetic services.
• Resolves self pay credits and refunds to patient as necessary.
• Posting of self pay payments to the patient's account.
• Prepares and reconciles bank deposits.
• Monitors the Deposit tool to ensure timely deposits from off-sites.
• Investigates debits and credits for Finance department.
• Maintains appropriate audit results or achieves exemplary audit results.
• Meets productivity standards or consistently exceeds productivity standards.
• Provides and promotes ideas geared toward process improvements within the Central Billing Office.
• Assists the Cash Manager with the resolution of complex credits and self pay accounts.
• Completes projects and research as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED