Simulator Technician II

Sierra Nevada • Hurlburt Field, FL

74d

About The Position

We are seeking a Simulator Technician with an Associates degree in a related field of study and at least 4 years of relevant experience. In this challenging, fast-paced environment, you'll have the opportunity to apply your knowledge and experience with maintenance and technical support to support the design and creation of the most groundbreaking aerospace and defense technologies - those that exist today and those that will shape tomorrow. The Simulator Technician will ensure quick response to customer requests for product support. The tasks performed will include but not be limited to system and device troubleshooting and problem evaluation as well as performing and/or supporting the necessary rework or repairs required to return the equipment to functional status. The Simulator Technician will be involved in the performance of repairs, modifications, inspections, and maintenance of Flight Simulation Training Devices (FSTD).

Requirements

• Associate's degree and at least 4 years of relevant experience
• A higher level degree may substitute for experience
• Related experience may be considered in lieu of required education
• Ability to understand and interpret technical schematics, system prints, and documents
• Strong troubleshooting skills
• Basic understanding of electrical wiring concepts
• Knowledge of current IT technical standards as related to computers, network technology, and networking equipment
• Experience in Windows and Linux administration
• Networking, sub-netting, VLAN, layer 2/3 routing and switching
• Familiarity with Active Directory and group policy
• Experience in Aviation Avionics and Electronics is a plus
• Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
• The technician must have a good command of the English language, both written and verbal, for report preparation and customer interface
• Ability to employ special tools and equipment to include but not limited to radio spectrometer, oscilloscope, chromameter, torque wrench, multimeter, etc.
• Ability to obtain/maintain CompTIA Security+ CE certification or equivalent in accordance with DOD-8570
• Superior customer service and communications skills along with ability to drive productive team collaboration
• Current Secret U.S. Security Clearance is required

Nice To Haves

• Associate's degree in a related field of study
• Experience with FCC or FCC GROL
• Prior experience with Security+, Network+, CCNA and/or A+
• Basic understanding of Pilot Static Equipment gauges
• Background in the Aerospace and Defense Industry, the US Department of Defense or US Military

Responsibilities

• Provide technical support to SNC customers in order to give quick problem assessment and corrections for the fielded Flight Training Devices, Mission Trainers, and desktop trainers
• Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction
• Responsible for documenting all customer interactions and must implement and/or support implementation for hardware, software, or training issue changes according to approved SNC instructions
• Ability to and responsibility to interface by all media (written, email, verbal, electronic, face to face etc.)
• Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals
• Perform preventative maintenance and setup for a variety of simulator related equipment and locations
• Perform maintenance in accordance with applicable technical data, SOPs and FAA/AF regulations
• Document work being performed in turnover log of work carried over from the various shifts
• Ensure availability of Simulator for training in compliance with requirements

Benefits

• Medical, dental, and vision plans
• 401(k) with 150% match up to 6%
• Life insurance
• 3 weeks paid time off
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees