Signature Vacations Planning Agent

Hilton Grand Vacations • Las Vegas, NV

363d • $50,000 - $65,000

About The Position

As a Signature Vacations Planner, you will be responsible for driving company success through performing the following tasks to the highest standards: Responsible for primarily outbound calling Hilton Signature Vacation members to assist them with booking their HSV packages, while providing excellent customer service. Meets minimum weekly production expectations/metrics based on the department's needs. Handles inbound calls as needed. Responsible for email communications with assigned Hilton Signature Vacation members as needed. Provides administrative support for the Signature Vacations program as assigned. Must always have a clear understanding of available Signature Vacation packages. Verifies the Signature Vacations Package and the bonus points awarded and reviews contingency requirements before booking the vacation.

Requirements

• Ability to be flexible with schedule and working hours, including evenings and weekends.
• Capability to understand and follow both oral and written directions as well as knowledge and usage of accurate business English and office practices.
• Detailed ability to type with proficiency at a rate of 35 words per minute.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to coordinate and prioritize.
• Able to analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Responsibilities

• Responsible for primarily outbound calling Hilton Signature Vacation members to assist them with booking their HSV packages.
• Meets minimum weekly production expectations/metrics based on the department's needs.
• Handles inbound calls as needed.
• Responsible for email communications with assigned Hilton Signature Vacation members as needed.
• Provides administrative support for the Signature Vacations program as assigned.
• Must always have a clear understanding of available Signature Vacation packages.
• Verifies the Signature Vacations Package and the bonus points awarded and reviews contingency requirements before booking the vacation.

Benefits

• Day 1 Benefit Eligibility
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• Daily pay offered

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees