Signature Maintenance Specialist

U.S. Bank • Brookfield, WI

2d • $28 - $38 • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Onboards new and existing customer implementations of Treasury Management payables, receivables, and other financial products to provide a smooth, seamless onboarding experience with Treasure Management products. Serves as the main point of contact between the customer representative and U.S. Bank during the implementation process via phone or email, conducts onboarding activities, performs analyses, monitors, and tracks implementation requests from point of sale to customer use. Builds up positive customer relationship by ensuring an optimal level of service delivery and product functionality exceeding customers’ expectation. Escalates potential obstacles appropriately and communicates implementation status effectively while ensuring an efficient and timely onboarding. The ideal candidate will work 9:00am-6:00pm (or 5:30pm with a 30-minute lunch break)

Requirements

• Bachelor's degree, or equivalent work experience
• Five or more years of related experience

Nice To Haves

• Thorough knowledge of Treasury Management products and processes with an understanding of how customers use them
• Strong planning and organizational skills, as well as analytical and problem-solving skills
• Effective verbal and written presentation and communication skills
• Ability to work with both internal partners and external customers
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Responsibilities

• Onboards new and existing customer implementations of Treasury Management payables, receivables, and other financial products to provide a smooth, seamless onboarding experience with Treasure Management products.
• Serves as the main point of contact between the customer representative and U.S. Bank during the implementation process via phone or email
• Conducts onboarding activities, performs analyses, monitors, and tracks implementation requests from point of sale to customer use.
• Builds up positive customer relationship by ensuring an optimal level of service delivery and product functionality exceeding customers’ expectation.
• Escalates potential obstacles appropriately and communicates implementation status effectively while ensuring an efficient and timely onboarding.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level