Signal Planner and IT Support Lead

Booz Allen Hamilton • Honolulu, HI

1d

About The Position

Signal Planner and IT Support Lead The Opportunity: As an expert in defense missions, your unique background inspires you to think bigger, push further, and ask questions others don’t. We need your extensive industry knowledge and advisory skills to solve some of our clients’ most complex problems—and find solutions that keep our nation safe. As the Signal Planner and IT Support Lead, you’ll bring your passion for technology and signal planning expertise to support our DoD client. In this role, you will integrate Army Signal planning responsibilities with advanced IT Help Desk leadership. What You'll Work On: Plan and integrate communications systems into operational and tactical plans for Army and joint missions. Advise the Commander on signal support capabilities and limitations. Coordinate network operations for voice, data, and video services across tactical and strategic environments. Develop signal annexes for operations orders and ensure interoperability with coalition partners. Manage spectrum and frequency allocation for mission requirements. Oversee cybersecurity measures and compliance with DoD Information Assurance standards. Provide Tier I and II IT Help Desk support for mission-critical networks. Lead problem-solving and implementation efforts for technology products and applications. Apply advanced consulting skills, technical expertise, and full industry knowledge. Mentor and supervise team members, including Help Desk technicians. Conduct operations and maintenance while enhancing IT components across multiple domains and mobile exercise networks. Assist users in overcoming technical challenges through regular interactions with all levels of command. Analyze problem areas and identify opportunities for improvement in integrated networks with recovery and backup strategies. Turn metrics into actionable insights and communicate their meaning to leadership. Join us. The world can’t wait.

Requirements

• 5+ years of experience with IT Help Desk support and signal planning
• Experience providing customer support to end users in person, via email, or by phone
• Experience leading Tier I, II, and III Help Desk Technicians and monitoring performance metrics
• Ability to analyze, diagnose, troubleshoot, and resolve IT and signal issues
• Ability to travel up to 20% of the time
• Secret clearance
• Bachelor’s degree
• CompTIA Security+ or DoD 8570 IAT Level II Certification

Nice To Haves

• Experience with DoD, Army, or Joint Staff operations
• Experience with Power BI and Microsoft Office products
• Experience defining team goals and leading staff to achieve results
• Experience with IT Asset Management and NMCI Enterprise Tool (NET)
• Experience with Army network architecture and tactical communications
• Ability to assist in creating end-user guides and SOPs
• Master’s degree
• Microsoft Certified Engineer and Information Assurance Officer Certification
• Completion of Signal Captains Career Course (SCCC) or equivalent

Responsibilities

• Plan and integrate communications systems into operational and tactical plans for Army and joint missions.
• Advise the Commander on signal support capabilities and limitations.
• Coordinate network operations for voice, data, and video services across tactical and strategic environments.
• Develop signal annexes for operations orders and ensure interoperability with coalition partners.
• Manage spectrum and frequency allocation for mission requirements.
• Oversee cybersecurity measures and compliance with DoD Information Assurance standards.
• Provide Tier I and II IT Help Desk support for mission-critical networks.
• Lead problem-solving and implementation efforts for technology products and applications.
• Apply advanced consulting skills, technical expertise, and full industry knowledge.
• Mentor and supervise team members, including Help Desk technicians.
• Conduct operations and maintenance while enhancing IT components across multiple domains and mobile exercise networks.
• Assist users in overcoming technical challenges through regular interactions with all levels of command.
• Analyze problem areas and identify opportunities for improvement in integrated networks with recovery and backup strategies.
• Turn metrics into actionable insights and communicate their meaning to leadership.

Benefits

• Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.
• Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.
• Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level