SIGINT Tools System Engineer-TS/SCI with Poly

CACI•Annapolis Junction, MD

About The Position

Work on an Outreach support team as subject matter expert in the use of SIGINT tools. Provide direct user support and response to customers using Analytic Engagement Application (AEA) Tools for questions regarding account administration, system and network status. Support/interface with the customer via phone, VTC, email, chat, and applicable online presence, such as JIRA, Confluence, SharePoint, and SpySpace Work with SIGINT tool development teams to understand user requirements, concept of operations documents, and high-level system architectures. Provide technical leadership within the Outreach support team regarding AEA Tools.

Requirements

Active TS/SCI with Polygraph
Fourteen (14) years of experience as a Systems Engineer in programs and contracts of similar scope, type, and complexity is required.
Bachelor of Science degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required.
Five (5) years of additional SE experience may be substituted for a bachelor’s degree.

Nice To Haves

Understanding of product workflows in an operational setting.
Operational experience as an analyst preferred.

Responsibilities

Respond to system issues, perform first-level corrective maintenance, and address complex user inquiries.
Enter, maintain, and escalate issues using a problem tracking tool in accordance with AEA SOPs and SLAs.
Monitor system health and generate metrics and availability reports for AEA systems.
Collaborate with development and UX teams to identify user challenges, ensuring comprehensive system support.
Prepare and present system metrics reports and provide guidance to lower-level employees while training them.
Communicate technical insights and assist with troubleshooting data flow, network, software, and hardware issues.
Facilitate effective communication with government representatives on Systems Engineering issues.
Develop additional SOPs as necessary, ensuring timely operational awareness for the customer team.
Contribute to AEA Tools systems engineering and user documentation as well as marketing and training materials.
Train, orient, and supervise lower-level employees.
Offer guidance to technical help desk technicians on complicated inquiries.
Communicate with Government representatives regarding Systems Engineering issues.
Ensure timely operational awareness through effective communication with the customer team.
Troubleshoot data flow, networks, software, and hardware issues, ensuring effective follow-up with users.